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| Type | Commercial Circular |
|---|---|
| Topic | train-services |
continent or an itinerary covering the Indus Valley Civilization Circuit. Such itineraries could also be brought into practice through a railway collaboration between two or more countries (Similar to that of Golden Eagle and Shangri-La Express). This would Luxury trains to be ‘somewhat better’ than that of Indian luxury trains.
7 IITTM REPORT ON ROLE OF LUXURY TOURIST TRAINS IN PROMOTING TOURISM IN INDIA — Submitted to Ministry of Tourism Government of India Submitted by Indian Institute of Tourism and Travel Management (An autonomous Body under Ministry of Tourism, Government of India) www.iittm.ac.in STUDY ON ROLE OF LUXURY TOURIST TRAINS IN PROMOTING TOURISM IN INDIA FINAL REPORT SEPTEMBER 2021 Submitted to: Ministry of Tourism, Government of India East Wing, 7th Floor, Chanderlok Building, 36, Janpath, New Delhi ‐ 110001 Submitted by: Indian Institute of Tourism and Travel Management (An Autonomous Body under Ministry of Tourism, Govt. of India) Govindpuri, Gwalior, Madhya Pradesh – 474011 INDIAN INSTITUTE OF TOURISM AND TRAVEL MANAGEMENT ROLE OF LUXURY TOURIST TRAINS IN PROMOTING TOURISM IN INDIA i CONTENTS List of Tables ii List of Figures iv Acknowledgment vi 1. INTRODUCTION OF THE STUDY 1‐4 1.1 Transportation and Tourism 1 1.2 Rail tourism and luxury trains 2 1.3 Trends of Luxury Travel 3 1.4 Challenges of Luxury Trains 4 2. TERMS OF REFERENCE 5 3. RESEARCH METHODOLOGY 6‐11 3.1 Research Plan 6 3.2 Designing of Structured Questionnaires 7 3.3 Sample design 11 4. DATA INTERPRETATION, CONCLUSION AND RECOMMENDATION 12‐101 4.1 Survey Questions 12 4.1.1 Terms of Reference 1 12 4.1.2 Terms of Reference 2 62 4.1.3 Terms of Reference 3 73 4.1.4 Terms of Reference 4 78 4.1.5 Terms of Reference 5 83 4.1.6 Terms of Reference 6 84 4.1.7 Terms of Reference 7 86 4.1.8 Terms of Reference 8 92 4.2 Overall Identified Issues and Recommendations 99 5. REFERENCES 102‐104 6. ANNEXURE 1: Passenger Composition Profile 105‐108 7. ANNEXURE 2: Project Team 109 INDIAN INSTITUTE OF TOURISM AND TRAVEL MANAGEMENT ROLE OF LUXURY TOURIST TRAINS IN PROMOTING TOURISM IN INDIA ii LIST OF TABLES Table 1 Structured questionnaire for the survey of luxury trains’ governing body employees as per terms of reference (ToR) 7 Table 2 Structured questionnaire for the survey of travel agents and tour operators as per terms of reference (ToR) 8 Table 3 Structured questionnaire for the survey of tourists as per terms of reference (ToR) 9 Table 4 Sample size of the survey 11 Table 5 Product profile of the world’s top trains 12 Table 6 Country-wise classification of the number and type of routes run by luxury trains across the world 55 Table 7 Annual rate of receiving queries about the purchase of luxury trains’ tickets from tourists (according to employees of luxury trains’ governing body) 62 Table 8 Annual rate of receiving queries about the purchase of luxury trains’ tickets from tourists (according to travel agents) 62 Table 9 Rate of complaints received during and after the completion of the tour (according to employees of luxury trains’ governing body) 63 Table 10 Rate of complaints received during and after the completion of the tour (according to travel agents) 63 Table 11 Satisfaction of tourists upon cancellation / rescheduling of trips (according to employees of luxury trains’ governing body) 64 Table 12 Satisfaction of tourists upon cancellation / rescheduling of trips (according to travel agents) 64 Table 13 Tourists’ satisfaction with schedule of train and en route destinations (according to employees of luxury trains’ governing body) 65 Table 14 Tourists’ satisfaction with schedule of train and en route destinations (according to travel agents) 65 Table 15 Awareness of all the product offerings among tourists 66 Table 16 Satisfaction of tourists with the pricing of luxury train tickets 67 Table 17 Overall on-board service experiences of tourists 68 Table 18 Tourists comfortability with the on-board safety and security arrangements 68 INDIAN INSTITUTE OF TOURISM AND TRAVEL MANAGEMENT ROLE OF LUXURY TOURIST TRAINS IN PROMOTING TOURISM IN INDIA iii Table 19 Acceptability of
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