No official Railway Board PDF has been traced for this entry yet. The text below was read from the document held in the library.
| Type | Commercial Circular |
|---|---|
| Topic | ticket-checking |
| Currency | Currency not verified |
~ Constitution of a s+, station level as well as at Divisional officers level in each Division shall be
GOVERNMENT OF INDIA (BHARAT SARKAR)
Ministry of Reilweys (Rail Mentrelsye)
(Railway Board)
| New Delhi, Merch 22 , 1962.
NO. 'ट् (D0) I11-82TR2/47.
The Generel hanogers,
AL1 Indim Railways.
Subject.—Scrvices Improvement Group
at The Minister for Reilways hes decided thet & concerted ond sustoinsé
' @rive should be lameched at importent stotions in the country to improve
F seryices which would give immediate benefit to the passengers. The
Governnent is determined to provide honest end efficient sarvicers to
its reil users. This drive should bo perticulerly focussed on the up—keep
of stetions, booking ond reservstion errengoments, etc. With this end
pin view, ishasibesnudecided to constituteys multi-disciplinary FSemdcas »
\Gnproyeaunt. Group") 'whith would be otrusted with the task of moni toring, ४.
inspecting end directing reilw«ye with regerd to thie objective.
3
2. To begin with, tho drive will be focussed eat the statiors
incicateé in the emexure attached harete.
3. The "Services Improverent Group” would consist of the following
officers, —
(2) Shri S.P.Jein IRTS, OSD/Rly.Eoard. Leeder of the Group
(b) Shri B.B.Srivasteve IRTS, Boerd.,
(५)
(a)
(c)
| हक
i Fs है
2
Shri ii.C.mNerayencn IETS, CVS, SR.
Shri 4.N.Perumel, ACVO{E), SCR.
Shri Rajendra Neth, Dy.CSO, CE.
+
| ee gum peat eee ,
WEMBER TRAFIC, RARLWAYS BUS,
p= se pela ace OND EX CFF SECRETARY
GAL ASAISH AS COVRPSMRAT GF INDEA
WoMSTET CF AMA ATE
(RaWiay BOARD?
Wen os . SEPT US TAI SlS 2g
My dear. 4% zug LY Gare
o
Sut; Service Improvement Groups.
A few years ago Service Improvement Groups were
constituted at important stations and at Divisional and
Zonal Railway Headquarters to have multi-disciplinary
approach to the upkeep and improvement in the services
provided at the stations and in trains. Over the year,
these groups either were discontinued or considerable laxity
sé¢ems to have crept in. The need tao revive them was
emphasised by ED(PA}'S 0.0 letter of even number dated
10th May 1988 to CcSs.
A All Railways had indicated thereafter to the Board
that @cticn had been taken to revive/reactivate these grouss
by the Railways. However, I would emphasisé that these
SrOUDS Must PeMmonpono effec nvetyar ls,
MP5 LOT qeagyaar t
local problems of maintenance
Service at thé station. These groups should meet frequently
and inspect the stations jointly and take quick follow-up
action on their observations. If necessary powers may be
Gelegated to attend/rectiffy minor defects locally.
functioning of ive on #heuspoty
directions to improve the passenger amenities at the station.
a,
Be eee ne ahaa Cag ef हर
th as aa ana. Means. to. make th i :
rh se a la इक 7 * is Pete HCAS MIRON
S 7 shall be glad if you kindly advise me the steps
t44%en mm about व menth.
vin af wr कि We wie #
\¥o 75 sincerely,
—a
OG
c) it must be ensured that al} the staff are in
proper uniform.
a) one-to-two hours time may be prescribed during
the day when these stations must be fully cleaned.
e) Guty list of Safaiwallas be reviewed so that
Same sefaiwalla is responsible fora Percicular
Platform and adjoining track.
~~"£) ~~~ proper dust=bins preferably with polysthene |
od bags should be provided,
g) surprise checks must be conducted to lacate
unauthorised hawkers and coolies within station
oremises,
~ है) reservation charts must be displayed in time to
: avoid harrasment to the travelling public.
4) @nnouncement regarding Change of platforms and
late running of trains should be made frequently.
j) potable drinking water must be provided adequately.
k) Gomplaints/suggestion books must be available
at the nominated place, Complaints mzde must
be studied and remédial action taken immediately,
I would request that the whole issue be looked
into by you personally and interim report regarding action
Proposed’ to be taken sent to meat the earliest,
With 7 A
ete tk a eT TT TY cmaneepee tte as pense ee न नवगिर
SS Sa बरस... = = = Sa as SSE terete terse —== ieee =
Yours Sincerel
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