Open the official PDF on indianrailways.gov.in
| Circular number | Commercial Circular No. 49 of 1999 |
|---|---|
| Type | Commercial Circular |
| Topic | amenities |
| Currency | Historical — likely superseded |
| Official PDF | indianrailways.gov.in |
Re-activation of Service Improvement Groups Monitoring of Passenger Amenities on trains, al stations and handling of public complain! Passenger Amenities on trains, al stations and handling of
GOVERNMENT OF INDIA MINISTRY OF RAILWAYS (RAILWAY BOARD) No. 89/TG-IV/T/SIG New Delhi, dated fega—l999 The General Managers, All Zonal Railways, Sub: Re-activation of Service Improvement Groups Monitoring of Passenger Amenities on trains, al stations and handling of public complain! Commercial cucular no.49 MR has laid a great emphasis for amenities on trains and stations and handling of complaints Board had constituted three level SIG Committee fo inspect all the amenities at stations and on trains. These were constituted at the headquarters level, divisional level and station tevel. it has been observed that these SIG Commiljee have become defunct. These should be fully activated on your Railway with immediate effect PC systems have been provided on all Zonal Railways, Divisional headquarters and 150 ‘A’ class important stations for monitoring deficiencies, This system monitors amenities on trains, at stations and passenger complaints. The training has been given to all Zonal Railway staff as well as software has been modified. On inspection of the field in few divisions by Railway Board officials it has been observed that Sr.OCMs are not taking any interest in the system which is a very important toal for monitoring quality of passenger amenities Thus, with immediate effect on your Railway : (a) IG should be activated stations and public complaints should provide input to IG for-monitoring the quality of service (c) 1G, should take effective steps to rectify the shortcomings. (9) Computerised system developed for menitoring the amenities on trains, at; Feedback may be sent to Railway Board in above respect so that position can be put up to MR. AE “ (Dr.P.K.Goel) Executive Director Passenger Marketing Railway Boarcl
Open this circular in the search app · Search all 4,233 documents