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| Circular number | Commercial Circular No. 50 of 2014 |
|---|---|
| File number | No. 2009/TGIV/15/RR/1 |
| Date | 2014-09-18 |
| Type | Commercial Circular |
| Topic | amenities |
| Currency | Historical — likely superseded |
| Official PDF | indianrailways.gov.in |
Refund procedure against booking of Retiring Room lower category of accommodation (like Non-AC retiring room, dormitory etc.)
Government of India Ministry of Railways Railway Board No. 2009/TGIV/15/RR/1 New Delhi, Dt:2,7 11.2014 MD/IRCTC, Bank of Baroda Building, Sansad Marg, New Delhi. (Commercial Circular no.50/2014) Sub: Refund procedure against booking of Retiring Room. Ref: IRCTC’s letter no. 2013/IRCTC/ERTD/Retiring Room (412) dated 18.09.2014. Instructions already exist in Commercial Circular no. 42/2013 for cancellation of booking of retiring room and procedure of refund. Further, in partial modification to the existing guidelines issued through above said circular, Ministry of Railways (Railway Board) have now decided the following: 1. Zonal Railways may refund the difference of charges, if a passenger is provided lower category of accommodation (like Non-AC retiring room, dormitory etc.) against booking of higher category accommodation and if he/she does not want to avail the offered facility, the passenger can be refunded the full tariff. In case of Upgradation of accommodation such as Non-AC retiring room to AC retiring room, in situation(s) where lower category accommodation at the time of check-in is dysfunctional or deficient of some essential facility (to be certified by the Station Manager) the passenger(s) shall not be charged the difference of - tariff. If a value added facility like Air Conditioning in Retiring Rooms is not functional which will be certified by Station Manager and the passenger avails the accommodation without such value added facility, he/she may be refunded the difference amount between tariff of AC and Non-AC Retiring Room. Zonal Railways are advised to provide all the essential facilities in the Retiring Room in good functional state and indicate on the web-site the actual facilities which are available in Retiring Rooms at specific locations. It may also be indicated on the website that facility available in Retiring Rooms may vary from station to station. 5. Zonal Railways may put in place a system to monitor and take appropriate action for situations enumerated at items no. 2 and 3 of this letter. 6. Female passenger may be provided accommodation in dormitory only if she declares that she is ready to share common dormitory. Refund rules/procedure as laid down in para 2.7 of the policy circular may be followed if she refuses to avail of the accommodation. (S.K. Ahirwar) Director Traffic Commercial (G) Railway Board No. 2009/TGIV/15/RR/1 New Delhi, Dt27 .11.2014 Copy to: 1. Chief Commercial Managers, All Zonal Railways. 2. The FA&CAOs, All Zonal Railways. 3. Principal Directors of Audit, All Zonal Railways. 4 GM/PRS/CRIS, Chanakyapuri, New Delhi. पं 6 ia For Financial Commissioner/Railways Railway Board
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