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| Circular number | Commercial Circular No. 26 of 2018 |
|---|---|
| File number | No. TC-H/2033/2006/Policy/2 |
| Date | 2018-02-05 |
| Type | NFR Policy |
| Topic | catering |
| Official PDF | indianrailways.gov.in |
Booking of FTR trains/coaches online through single window booking system by IRCTC., phase user type interface shall be required for CBS/nominated staff/officers of
Bharat Sarkar (Government of India) Rail Mantralaya (Ministry of Railways) (Railway Board) COMMERCIAL CIRCULAR NO. 96 OF 2018 No. TC-H/2033/2006/Policy/2 New Delhi, dated Oo] 05.2018 The Principal Chief Commercial Managers, All Zonal Railways The Principal Chief Operation Managers All zonal Railways Chairman & Managing Director, Indian Railway Tourism and Catering Corporation (IRCTC) _ New Delhi | . Chairman & Managing Director, CRIS, Chanakyapuri, New Delhi Sub: Booking of FTR trains/coaches online through single window booking system by IRCTC., . REF: Board’s Commercial Circulars No. 08 of 2018 dated 05.02.2018 and No. 14 of 2018 dated 15.02.2018. | Further to the instructions issued vide Commercial Circular No. 08 of 2018 dated 05.02.2018 and Commercial Circular No. 14 of 2018 dated 15,02.2018, the following additional instructions/ guidelines are issued on the subject:- 2. The following Railway stations in each Zonal Railway are nominated for handling the complete commercial formalities related to the online booking of FTR Trains/Coaches/Saloons, etc.:~ = Zone ‘NZ Railway Nomiated Railway stations _ NR New Delhi NWR | Jaipur कि NCR Allahabad NER Lucknow Jn, NFR Guwahati ER_ Sealdah eo East Zone SER Old Koilaghat Booking | East Zone | Office Bilaspur __ Patna North Zone -RO/Jaipur | | RO/Lucknow RO/Lucknow _ RO/Guwahati EZ SECR | ECR _| East Zone __ RO/Patna --2/- 4, Other guidelines are as under:- _| WCR Jabalpur हर कि __|RO/Bhopal | WZ (xi). | CR CSTM Wesi Zone ... xii) Mumbai Central _| West Zone xii). | SCR Secunderabad SCZ SCZ (xiv). | ECoR Bhubaneswar ___| RO/BBS a (xv). | SR Chennai — South Zone SZ | (xvi). | SWR Bangalore ' | RO/SBC | 3. The following timelines should be followed for provisional confirmation, final _ confirmation, inter-zonal Railways confirmation, submission of original folder for refund, process of refund, etc.- Different circumstances Time limit Provisional confirmation of indent Maximum 15 working days of the generation of FTR number ‘Final confirmation of the indent Minimum. 7 days in advance of the date of journey. ‘| Inter-Zonal Railways confirmation. Co-ordination will be made by zonal Railways of originating station and confirmation shall be given by | other related Railways within | 10 days. After that, the same shall be considered deemed to be confirmed by other Zonal : Railways | Calculation of charges/far es | Maximum 5 working days Submission of original folder/receipts _ Lete., for final calculation/processing of refund ete. by IRCTC/hei _| representatives Within a maximum period of 15 days of completion of the journey Process of refund or recovery of excess charges, if any, after receipt of the original folder/receipts etc. By __ both Commercial directorate and the Accounts. directorate within 30 days after receipt of the original 1 folder/receipts Payment of final charges/fares in full by IRCTC ं At least 48 hours in advance | of the departure of the train as | per existing rule (i) Zonal Railways shall intimate designations of the staff one each: from Commercial Department and Operating Department to IRCTC for co-ordination work. For this purpose, CPTMs of concerned zonal Ratlway may nominate न, -3. suitable Officers/staff of Coaching Directorate for handling of FTR business. In case of Commercial issues, required Officers/staff may be nominated by CCM _ (PM) of the zonal Railways (ii) In the first phase, security deposit of Rs. 30 lakh for special trains and two lakh for special coaches on FTR shall continue till online provision is made fully operational. Accordingly, maintenance of RDS account at each zonal Railway shall be made operational during the 2™ phase : (४) IRCTC nodal Office for each Zonal Railway will co-ordinate with the nominated Officer/staff of nominated stations for getting the rate advise and in turn advise fare to party/individual. The final payment of fare-to Railways shall be made during 1° phase as per the
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