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| Circular number | Commercial Circular No. 13 of 2015 |
|---|---|
| File number | No. 2015/TG-I/02/Helpline |
| Type | Commercial Circular |
| Topic | reservation |
| Official PDF | indianrailways.gov.in |
Printing of All India Helpline Number 138 and Security Helpline No 182 on the ticket Secretary General, Federation of Railway Officers Association (FROA), Room
GOVERNMENT OF INDIA (भारत 326) MINISTRY OF RAILWAYS (eet मंत्रालय ) RAILWAY BOARD लिलवे बोर्ड) 'No.2013/TG+I/20/P/PRS Ticket New Delhi, dated 2015 The Chief Commercial Managers, All Zonal Railways Chairman & Managing Director, Managing Director, IRCTC, 11" Floor, Statesman Building, CRIS, Chanakyaputi Barakhamba Road, New Delhi New Delhi Commercial Circular No} है of 2015 Sub: Printing of All India Helpline Number 138 and Security Helpline No 182 on the ticket. Vide Board’s letter No. 2015/TG-I/02/Helpline dated 23.2,2015, it has been decided to provide the All India Helpline Number 138 for passengers, as interface for queries/complaints related to Medical emergency, Cleanliness, Food & Catering, Coach Maintenance, Linen ete, 2. In order to publicise the above mentioned number, Board desires that the text “AH India Passenger Helpline No. 138” may be got printed at the front of the PRS as well as UTS tickets. 3. The text “PNR and train arrival/departure enquiry No. 139” may also be printed on the front ofthe ticket 4, Further, with reference to the revised general instructions enclosed with Comuml Citcular No. 7 of 2015, Board desires that the text “to report unsavoury situation during journey please dial railway security helpline no. 182” may also be got printed at the back of the PRS as well as UTS tickets 5. It is algo desired that the text “please carry valid identity proof” as appearing at the back of PRS ticket may be modified as “please carry original identity proof” 6, IRCTC may also make necessary arrangements to ensure printing of the above mentioned text on the hard copies as well as SMS of e-tickets, , (Dr 8.1, Abirwar) Director Traffic Commercial (G) Railway Board No.2013/TG-1/20/P/PRS Ticket New Delhi, dated .02.2015 Copy to EDRS(G) for information and necessary action. (Dr हि Ahirwar) Director Traffic Commercial (G) Railway Board Copy for information and necessary action to:- WRN हल sD 11, 12, 13, CCM/PMs and CCM/PSs, all zonal railways. GM/PRS & GM/UTS, CRIS GGMAT, IRCTC, State Eniry Road, New Delhi CTM, Metro Railway, Metro Rail Bhavan, 33/1, JL Nehru Road, Kolkata-71, ADG/PR, ED(T&C), EDME(Chg), IG/Admin, Dir(T&C), DME(Chg), OSD/TC, TG-I, एफ, TG-IV & ME (Chg) branches of Railway Board. Director General, Professor/Training & Professor/Commercial Railway Staff College, Vadodara, The Principals, Zonal Training Centers, CR/Bhusaval, ER/Dhanbad, NR, Chandausi, NE Railway, Muzaffarpur, NF Railway, Alipurduar, SR/ Trichy, SE Railway, Sint, WR, Udaipur. General Secretary, National Federation of indian Railwaymen, 3, Chelmsford Road, New Delhi. General Secretary, All India Railwaymen Federation (AIRF), 4, State Entry Road New Delhi Secretary General, Federation of Railway Officers Association (FROA), Room No.365-A, Rail Bhawan, New Delhi Secretary General, Indian Railway Promotes Officers Federation (IRPOF), Room No.268, Rail Bhawan, Now Delhi Secretaty General, All India RPF Association, Room No.349, Rail Bhawan, New Delhi Secretary General, National Federation of Railway Pensioners’ Organization, 825, Supertech Residency, Sector-5,plot No, 6 A, Ghaziabad-201010 MD, Konkan Railway Corporation Ltd., Belapur Bhavan, Plot No. 6, Sector 11 CBD Belapur, Navi Mumbai-400614 भारत सरकार रेल मंत्रालय (रेलवे बोर्ड) . 2013/टीजी-1/20/पी/पीआरएस टिकट नई दिल्ली, दिनांक 7. 3 .2015 महाप्रबंधक सभी क्षेत्रीय रेलें। अध्यक्ष एवं प्रबंध निदेशक, प्रबंध निदेशक, आईआरसीटीसी, 11वीं मंजिल, स्टेट्समैन बिल्डिंग, क्रिस, चाणक्यपुरी बाराखम्बा रोड, नई दिल्ली नई दिल्ली 2015 का वाणिज्य परिपत्र सं. 13 विषय:- टिकटों पर ऑल इंडिया हेल्पलाइन में. 138 और सुरक्षा हेल्पलाइन नं. 182 मुद्रित करना। बोर्ड के दिनांक 23.02.2015 के पत्र सं. 2015/टीजी-11/02/हेल््पलाइंन के तहत मेडिकल्र आपातकाल, साफ-सफाई, भोजन एवं खानपान, रेल डिब्बे के अनुरक्षण, लिनेन आदि के संबंध में पूछताछ/शिकायत हेतु यात्रियों के लिए ऑल इंडिया हेल्पत्राइन नं. 138 उपलब्ध कराने का विनिश्चय किया गया है। 2.0 उपर्युक्त नम्बर का प्रचार करने के लिए बोर्ड aor करता है कि
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