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| Circular number | Commercial Circular No. 12 of 2009 |
|---|---|
| File number | No.2009/TG1/10/P/UTS |
| Date | 2009-04-21 |
| Type | Commercial Circular |
| Topic | uts |
| Official PDF | indianrailways.gov.in |
Unreserved Ticketing System (UTS) – Prevention of probable frauds money value ticket on the ticket stationery of the low value ticket and
Government of India (Bharat Sarkar)
Ministry of Railways (Rail Mantralaya)
Railway Board
No.2009/TG1/10/P/UTS Fraud
New Delhi, dated 21.4.2009
The Chief Commercial Managers
All Indian Railways
(Commercial Circular No. 12 of 2009)
Subject: Unreserved Ticketing System (UTS) – Prevention of
probable frauds.
1. A few instances have been detected over some Zonal Railways where
the booking operators have manipulated the printing of particulars of a high
money value ticket on the ticket stationery of the low value ticket and
pocketed the difference of the fare. The modus operandi adopted is as
under:-
a. Generation of low value ticket
b. Disrupting the printing of this low value ticket by switching off the
printers and saving the stationery for printing of a high value ticket.
c. Issuing of a high value ticket on the saved stationery
d. Non-issuing this high value ticket on the second subsequent ticket.
This would lead to issue of a mismatched ticket (mismatch of last four
digits of the 8-digit pre-printed stationery number and 4-digit computer
printed number) to the passenger
2. Such a fraud can be easily prevented/ detected if the supervisors/ inspectors
undertake the following steps/ checks at the locations:
(a) The custody/ operation of the keys of the ribbon / ticket roll cover
provided for in the modified UTS printers is not unauthorizedly delegated
to the booking operators by the supervisor.
(b) Repeated cases of non-issue of high value tickets by a particular booking
operator are noted and reported by the supervisor/ staff entrusted with
the checking of the non-issue statement at the location.
(c) At small locations or during night shifts, where single/ limited number of
staff exercises the powers of the operator, supervisor or the
administrator, unique IDs of the same individual need to be generated
and the person exercising it should be fully responsible for such
operations.
(d) As the instances of supervisory interventions are being recorded in the
daily reports of the location, officers/-inspecting supervisors should
regularly check the statements. Repeated cases of supervisor intervention
for approval of mismatch of tickets are not to be condoned.
Cont...
-2-
(e) As the non-issue of tickets by individual operators is recorded as daily
statement of the locations, instances of repeated non-issue by a particular
operator must be scrutinized and investigated.
(f) During ticket checking exercise, detection of mismatched tickets
(mismatch of last four digits of the 8-digit preprinted stationery number
and 4-digit computer printed number) must be viewed with high suspicion
and the cases be fully investigated by the Zonal Railways.
(g) All Zonal Railways must clearly define the procedure regarding custody of
the keys for printer ribbons and ticket rolls, prohibition on disbursal of
mismatched and faded tickets to passengers, and lay down distinct and
clear responsibilities of the operators/ supervisors/ administrators of the
UTS locations.
(h) Adequate publicity be carried out to create awareness among passengers
not to buy “mismatched” tickets and report such matters to high levels in
the divisions / zones
( Dr. Monica Agnihotri)
Director Passenger Marketing
Railway Board
Copy to:
1. Chief Commercial Manager(PM), All Indian Railways
2. The Chief Commercial Manager (PS), All Indian Railways.
3. Managing Director, CRIS, Chanakyapuri, New Delhi
4. FA & CAO, All Zonal Railways.
5. MD/CRIS, Chanakyapuri, New Delhi.
6. ED(C&IS), ED(Accounts), EDV(T), OSD/TC, V(SS), TG-V
7. Director/PRS, CRIS Chanakayapuri, New Delhi.
8. Director General, Professor/Training & Professor/Commercial Railway Staff
College, Vadodara.
9. The Principals, Zonal Training Centers, Central Railway/Bhusaval, Eastern
Railway Dhanbad, Northern Railway, Chandausi, NE Railway, Muzaffarpur,
NF Railway, Alipurduar, Southern Railwa
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