No official Railway Board PDF has been traced for this entry yet. The text below was read from the document held in the library.
| Circular number | Commercial Circular No.12 of 2009 |
|---|---|
| File number | No. 2009/TG-I/10/P/UTS-Fraud |
| Date | 2009-04-21 |
| Type | Commercial Circular |
| Topic | ticket-checking |
Ref: COMMERCIAL CIRCULAR No. 100 of 2018 unusual increase in non-issue or cancellation of tickets should immediately
Sub: Ref: COMMERCIAL CIRCULAR No. 100 of 2018. DRAFT NOTIFICATION FOR TRC No. 04 of 2018. (COACHING) Steps to prevent frauds in issuing tickets through Unreserved Ticketing System (UTS) of Indian Railways. i) Commercial Circular No.12 of 2009, dated 21.04.2009. ii) Railway Board’s Lr. No. 2009/TG-I/10/P/UTS-Fraud ला जा ore iii) Board’s letter No. 2017/TG-I/10/P/UTS fraud/Pt. dated 09.04.18. कक 1) Please refer to the above cited letters wherein, various instructions/checks have been issued to avoid recurrence of frauds in issuing unreserved tickets through UTS. The consolidated guidelines are herewith reiterated for strict compliance. 1. i: did. iv. vi. Vil. Vill. The custody/operation of the keys of the ribbon/ticket roll cover provided for, in the modified UTS printers is not unauthorisedly delegated to the booking operators by the supervisor. Divisions must clearly define the procedure regarding the custody of the key for printer ribbons and ticket roll, prohibition on disbursal of mismatch and faded tickets to passengers and lay down distinct and clear responsibility of the operators/supervisors/administrators of the UTS locations. Supervisor/In charge of Booking Office should check the NI register daily. Repeated cases of Non-Issue (NI) of high value tickets by a particular booking clerk should be noted by the supervisor/ staff entrusted with the checking of the NI statement at the location and brought to the notice of the administration. Immediate /Periodic drives should be conducted by CCI’s/CBSR’s/TIA’s to check DTC of the last three months and if any cases of 05 or more instances of NI tickets the staff operated in the shift and any other serious irregularities noticed during the drives may be reported to the administration. Instances of the supervisory interventions to be recorded in the daily report of the station counters. Inspecting supervisors/ officers should regularly check the statement, and repeated cases of mismatch of tickets should not be condoned. At small stations or during night shifts where single /limited number staff issuing tickets , the supervisor or the administrator, unique IDs of the same individual need to be generated and the staff should be fully responsible for the operations. Any mismatch noticed by the ticketing checking staff ticket (mismatch of last four digits of the 8-digits pre-printed stationery number and 4- digit computer printed number) must be viewed with high suspicion and the cases be fully investigated by the office. Adequate ticket checking staff should be deployed for manning exit gates to ensure that the tickets are collected and sent to Traffic Accounts for scrutiny. 2) In addition to the above, the following steps should also be taken to further streamline the issuing of unreserved tickets through UTS: 3) 5) i Whenever any fraud in issuing of tickets through UTS is detected, a committee comprising officers of Accounts and Commercial Department not lower than Senior Scale may be constituted for enquiry and also to suggest the system improvement/procedural changes to prevent recurrence of such frauds which is to be brought to the notice of the PCCM for forwarding to Ministry of Railways for taking final decision on this account. ii Refund on cancellation of hand written tickets should be allowed only in exceptional cases with the approval of CBS. A record of such approval will be kept for inspection of TIAs and Sectional Commercial Inspectors. This record will also be countersigned by ACMs on periodical basis. iii Provisions contained in Para 308 of Manual for Inspection of Station Accounts relating to checks on UTS tickets should be followed scrupulously. iv The vacancies in the unified Commercial Clerk cadre should be filled up on priority. Vv CCTV cameras also need to be installed in booking offices to keep a check on the errant and to enhance the level of accountability with monitoring and alert generation from a central location as per RDSO
Extract shown above; the full text is available in the search app.
Open this circular in the search app · Search all 4,025 documents