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| Circular number | Commercial Circular No. 02 of 2003 |
|---|---|
| File number | No.2001/TG-I/20/P/ITS. |
| Date | 2003-01-27 |
| Type | Commercial Circular |
| Topic | refunds |
| Currency | Historical — likely superseded |
| Official PDF | indianrailways.gov.in |
Reservation on Internet through IRCTC v) To the extent feasible, the refund to IRCTC by Zonal Railways shall be made
ERNE SS GOVERNEMENT OF INDIA (BHARAT SARKAR) MINISTRY OF RAILWAYS (RAHL MANTRALAYA) RAILWAY BOARD No.2001/TG-I/20/P/ITS. 7 New Delhi, date 27-01-2003 To Chief Commercial Manager, All Zonal Railways . ( Commercial Circular No, 2 of 2003 ) Sub: Reservation on Internet through IRCTC. Please refer to this office letter of even number dated 24-05-2002 (Commercial Circular No.96 of 2002) on the subject quoted above enclosing therewith a copy of Joint Procedure Order for reservation on Internet through IRCTC. In para 10 & 31 of the abovmentioned JPO; the procedure to be adopted for grant of refund on the tickets issued through IRCTC has been enumerated. However, instances are being brought to the, notice of this office where proper procedure is not being followed by reservation clerks in grant of refund on e-tickets despite of issue of instructions vide this office letters of even number dated 16-09-2002 & 25-11-2002. In the mean time the matter has been reviewed in consultation with Finance and Accounts Directorates of Board’s Office and it has been decided that the following procedure may be adopted for grant of refund on €-tickets:- i) ° The e-tickets presented at the reservation counter for cancellation will be cancelled through the system and a cancellation advice will be issued to the passenger. Till such time it is possible to cancel the ticket through system, Ticket Deposit Receipt (TDR) will not be issued and only cancellation advice will be issued. NO CASH REFUND WILL BE GRANTED TO THE PASSENGER IN ANY CASE. Thereafter the passenger shall prefer his claim to IRCTC who will process their case and credit the amount to their account electronically after getting it from the Railways. ii) if the ticket is presented for cancellation when it is not possible to cancel the ticket through the system, a Ticket Deposit Receipt (TDR) will be issued. iti) | Whenever TDR is presented to the Railways for refund either by the passengers a themselves or by IRCTC, the refund orders will be issued in favour of IRCTC ~~ only who in tura will transfer the amount due to the customer electronically. In no case the sanctioned refund amount may be paid to the passenger directly. iv) Cases of unused/un-delivered e-tickets submitted by IRCTC will be handled by Northern Railway. Northern Railway will refund the amount to IRCTC as per extant refund rules, who in turn will transfer the amount due to the customer electronically. v) To the extent feasible, the refund to IRCTC by Zonal Railways shall be made through General Pay Order. . Cont..... 2m Necessary instructions may be. issued to all concerned for their information to avoid inconvenience to the passengers me This issues with concurrence of Finance and Accounts Directorates of Ministry of Railways. a 2) rx ( Ranjan Prakash Thakur ) Joint Director Passenger Marketing . _ Railway Board No.2002/TG-1/10/P/ITS New Delhi, dated 27. 1.2003 | Copy to: F&CAO, All Zonal Railways Director (Audit) All Zonal Railways For Financial Commissioner Copy to 1, Director/PRS, CRIS, Chanakayapuri, New Delhi 2. , CCM(PS)s & CCM(PM)s of all Zonal Railways न न WT सरकार « Vet संघ्ात्वय Gor als) सं. 2001 /ét जी-/20/पी/आई टी एस नई दिल्ली, दिनांक : Pe. मुख्य वाणिज्य प्रबंधक, सभी क्षेत्रीय रेलें. । कै (2003 का याणिज्य परिपत्र सं 2) विषय :आई आर सी टी सी के माध्यम से इंटरनेट पर आरक्षण, उपर्युक्त विपय पर कृपया इस कार्यालय के दिनांक 24.5.02 के समसंख्यक पत्र 1 2( boas वाणिज्य परिपत्र सं. 96) का अवलोकन at जिसके साथ आई'आर सी टी सी के माध्यम से seers पर आरक्षण के लिए संयुक्त प्रक्रिया आदेश की प्रति भेजी गई है. उपर्युक्त संयुक्त प्रक्रिया apse 5 पैरा 10 एवं 31 में, आई आर सी टी सी के माध्यम से जारी किए गए टिकटों पर रिफंड pepe से सम के लिए अपर्नाई जाने वाली प्रक्रिया निर्धारित की गई है। वहरहाल, इस कार्यालय ये ध्यान से सर मामले लाए जा रहे हैं जिनमें इस कार्यालय के 16.9.02 तथा 25.11.02 के समसंख्यक पत्नी दा रा अनुदेश जारी करने के बावजूद ई-टिकटों पर रिफंड प्रदान करने में आरक्षण लिपिकों ae st प्रक्रिया का अनुसरण नही
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