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| Circular number | Commercial Circular No. 02 of 2002 |
|---|---|
| File number | No.2001/TG-V/5/4 |
| Type | Commercial Circular |
| Topic | ticket-checking |
| Official PDF | indianrailways.gov.in |
Ticket Checking with respect to SPTM-generated tickets should be brought to the notice of their supervisors who should
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GOVERNMENT OF INDIA (BUARAT SARKAR)
MINISTRY OF RAILWAYS (RAIL MANTRALAYA).
(RAILWAY BOARD)
No.2001/TG-V/5/4, New Delhi, dt. 7 .01.2002.
Chief Commercial Managers,
All Zonal Railways
COMMERCIAL CIRCULAR NO. 2. OF 2002
Sub: Ticket Checking with respect to SPTM-generated tickets
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Indian Railways run 8,500 trains out of which about 1,000 trains
have reserved accommodation. A large chunk of passenger traffic 15
therefore,.in the unreserved segment. Lately, the use of Self Printing
Ticketing Machines (SPTMs) has been extended for spcedy issue of
unreserved tickets and the use of SPTMs will increase in future so as to
facilitate. easy availability of tickets for passengers. | However, it is
observed that%all the ticket checking staff have not been tuned to proper
checking of the SPTM ‘tickets and consequently cases have come to
notice where use of irregular SPTM tickets..has gone unnoticed
Effective iicket checking of this category of tickets will be able to
mitigate the problem of use of irregular SPTM.tickets. In order to
achieve fruitful results, the following steps may be taken:-
. L- 4 Teaining of all Commercial Inspectors ane Inspectors and
Supervisors of the ticket checking branch such as [| h
toe. DCTs, CTs, ete. vo . ste
311 14, Brief training programmes ‘should be organised
’. for the supervisors under the persoifal supervision of
छा DCM/DCM to ensure that they get familiar with the
vatious features of SPTM tickets and the items to be.
checked during the course of duty. After the training has
been imparted to them, they should sign an assurance
register confirming that they have understood the various
aspects. .
d staff of ticket checking JIS”
AL Training of ficld staff of ticket checking branch:
All field staff of ticket checking branch such as.
TCs, Sr.TCs, Head TCs, TTEs, Hd. TTHs; Conductors,
etc. should be trained to familarise them with the features
_ as well as items to be checked’ during the.course of their
duty... These programmes should ‘berorganised at the
headquarters of the various ticket checking staff under
“the supervision of senior supervisors. A gazetted officer
should also preferably be associated to ensure proper.
delivery of training and clearing doubts of staff, ifany. .
mile Checks by the squads at divisional and heacana! by the squads at divisional and headquarters लि
_ Ticket checking -squads are ©. available at all
divisional and headquarters level and during the: year
2002, each squad should conduct checks of SPTM tickets
atleast three days every month and the results of ‘their
checks. should be scrutinised by the officer incharge of
{hese squads. — } os |
. tay
_ AV. Special Drive:
- A special drive with focussed attention on 7
7 checking only.the Ph TM tickets should be conducted
during the-period 21. 12002 to 311.2002 by involving
“the ticket checking squads of all divisions and zonal
headquarters. “Officer incharge of these squads should
. be personally involved. in giving instructions to the staff
and evaluating their performance on day to day basis.
‘The results of these checks should be forwarded to
. Board's office by way of a special report by अपन 7.22002.
~ YH
2. The jtems which should be checked by the staff are enumerated
vide Annexure-l, “This checklist is only illustrative and nol exhaustive.
in case the Zonal Railways have any other suggestions, the same may
kindly be advised to Board's olfice so that the same can be circulated for
the benefit of other Zonal Railways.
Please acknowledge receipt.
(Dr. y Goel)
Executive Director (Passenger Marketing)
Railway Board ं
Copy to: 1. FA&CAOS/ALL Zonal Railwayss
2. Dy. CAQO(PA)s/AI Zonal Rhilways.
3, ED/Accounts, Railway Board.
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iy staff should look:
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