No official Railway Board PDF has been traced for this entry yet. The text below was read from the document held in the library.
| Type | Commercial Circular |
|---|---|
| Topic | ticket-checking |
2) Refer issues to a higher authority when substantive
Centralized Public Grievance Redress and Monitoring System (CPGRAMS) Web Application that aims at providing the Citizens with a Platform for redress of their Grievances A single window application for various Ministries/Deptt/Org. of Government of India to receive the grievances from various channels and process them for their redress within stipulated timelines CPGRAMS IS ALSO ACCESSIBLE TO THE CITIZENS THROUGH Google Play store Mobile application Status of the grievance filed in CPGRAMS Grievance filed in CPGRAMS can be tracked with the unique registration ID provided at the time of registration of the complainant. After closure of grievance, if the complainant is not satisfied with the resolution, they can provide feedback. If the rating is “poor” the option to file an appeal is enabled. Issues which are not taken up for redress in CPGRAMS RTI Matters. Court related/Subjudice matters. Religious Matters. Suggestions. Grievance of Government employees concerning their service matters. including disciplinary proceedings etc. Registration of CPGRAMS Grievance Complainant Ministry of Railways Transferred to Concerned Railways Transferred to Division Transferred to Concerned Branch Closure Remarks to the Complainant Role of a Grievance Redressal Officer Collate Citizen’s complaints and concerns systematically. 1) Address issues that can be readily resolved. 2) Refer issues to a higher authority when substantive expertise is necessary. 3) Follow up. 4) Professionally communicate to the complainant the limits. Grievance Officer (Office) Interface (URL-https://pgportal.gov.in/cpgoffice Username Password Login PG Officer Login PG officer’s Dashboard It shows the list of grievances received as Direct Receipts. Registration Number of the grievance can be clicked to view the details. Urgent in nature are flagged with caption urgent in red color. Such grievances to be look into by Grievance Officer on top priority. Target date for closure of grievance in CPGRAMS The target date for closing the grievance received in CPGRAMS is “Seven days”. The target date for closing the grievance received in CPGRAMS appeal is “Thirty days”. Thank you
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