Open the official PDF on indianrailways.gov.in
| Type | Commercial Circular |
|---|---|
| Topic | fares |
| Official PDF | indianrailways.gov.in |
(Facilitates Forwarding, Returning Back or Closing the Grievance after Taking Action on the Same)
Grie Grie Cen Human Reevance Redress System evance Redress System ntre for Railway Information System esources Management System for Indian Railways Designed, developed and presented by Logging in to HRMS Employee Login to HRMS Forgot User-Id/ Password • Open your preferred Browser • Type in URL of HRMS (https://hrms.indianrail.gov.in/ HRMS/) on Address Bar • Login Screen will appear • User can Login by providing User Name, Password • OTP will be sent to registered mobile phone through SMS • Type in the OTP and click on Verify-OTP button • After Login choose “IRHRMS-> Grievance” from Menu • if you forgot your HRMS-Id, click on ‘Help for Login’ link • Help window will appear on screen. Fill-in your IPAS-Id (or Employee Number) there • Your HRMS-Id and your Mobile Number (masked for security reason) will be displayed • If you forgot Password, click on ‘Forgot Password’ link. SMS with Password will be sent on registered mobile. Submit “Change Mobile No Request” Check If Mobile Number is Correct HRMS communicates with user through sending SMS on registered Mobile Phone. • Click on “Retired Employee Declaration” link, on Login Screen to check if the right mobile number is registered. • Enter PPO Number, Date of Birth, Name in the boxes and click GO Button. • Registered Mobile number and Login ID will be visible now. • If Mobile number is not correct, Click “Download Mobile Change Form” • Print and fill in and sign the Mobile Change Form. • Enter New mobile number, upload Photo ID Proof, upload scanned image of filled in “Mobile Change Request Form and click SUBMIT Button. • Your mobile number will be changed after due approval. Grievance Administratio Grievance Admin Unit Level Welfare Cell Dept. Level Welfare Cells Employees in Field Units Welfare Inspectors Pensioners on 2. Grievance Admin creates one Unit Level Welfar Cell assigning roles to members, who will assist her/him directly. 3. Grievance Admin creates Department Level Grie an e Cell b assi nin role to members 1. Unit Admin authorises Grievance Admin for administration of all grievances in the Unit Grievance Cell by assigning role to members, who will redress grievances related to that department. 5. Bill Units, Stations, Departments are tagged to each S&WI. This way all employees to the field unit is tagged to S&WI 6. Pensioners are tagged to S&WI one by one on receipt of grievance from NIVARAN 4. S&WI are assigned the role to coordinate with the Department Level Grievance Cell for redressal. Create Welfare Cell Menu: Grievance->Welfare Cell Functional Schematics Recording of Grievance Forwarding to Concern Unit Assig Griev ‘NIVARAN’ or ‘ARPAN’ system should be integrated to collect grievance submitted by employees or pensioners. There will be an interface for Welfare Inspectors to record any grievance that is submitted manually to any Senior Authorities. Grievance submitted by an employee/ pensioner visible to concerned Welfare Cell to which the grievant is tagged to. In case the grievance can only be redressed by another Grievance Cell, the grievance may be forwarded to the Cell in other Unit. Multiple tas created to r grievance. Each Task i to an offic due da compliance The assig may be visi To-Do-List official. gn the vance Accomplish the Task Redressal of Grievance sks may be resolve the is assigned cial with a ate of . gned Task ible on the of the Date wise progress in compliance of the task may be recorded. Once the task is completed by the official the outcome is recorded in the system. Once the Grievance is redressed, it should be recorded. The grievant should be informed through SMS. Concerned Authority, through whom the grievance submitted, is informed with SMS. Information is pushed to NIVARAN/ ARPAN. How Does Grievance Re Routing to Concern Unit Recording of Grievance Assign the Task If relates to same Unit Yes No edressed e Accomplish the Task Closure of Grievance If no more task nee
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