No official Railway Board PDF has been traced for this entry yet. The text below was read from the document held in the library.
| Type | Commercial Circular |
|---|---|
| Topic | reservation |
Counter Ticket Services Counter Ticket Counter Ticket Cancellation/Boarding Cancellation/Boarding Point Change Point Change Transaction Type Cancella PNR Number Train Number Captcha I have read cancel
Counter Ticket Services Counter Ticket Counter Ticket Cancellation/Boarding Cancellation/Boarding Point Change Point Change Transaction Type Cancella PNR Number Train Number Captcha I have read cancellation/boarding point change procedure and its rule. Submit Reset Sample Ticket Sample Ticket Counter Ticket Cancellation Counter Ticket Cancellation Procedure Procedure 1. Enter PNR Number, Train number along with Captcha. 2. Select check box to confirm that rules and procedure are read. 3. After click on submit an OTP will be sent on mobile number given at the time of booking, enter the received OTP and click submit. 4. After the OTP is validated PNR details will be displayed on the screen. 5. After verifying the details Click on ‘Cancel Ticket’ for full cancellation. Refund amount due will be displayed on the screen. 6. An SMS will be sent with PNR and refund details. Sample format: “Your PNR xxxxxxxxxx has been cancelled. Collect refund amt xxxxx from journey commencing station or nearby satellite PRS locations. Ref. Terms & conditions” 7. For tickets cancelled (including return journey tickets) up to 4 19-SEP-2024 [18:26:40 IST] hours for the confirmed tickets and up to thirty minutes for RAC/waitlisted tickets before the scheduled departure time: Refund of cancelled PRS counter tickets through IRCTC website or 139 at present is permitted only at the journey commencing station or nearby satellite PRS locations by surrendering original journey ticket. Please check the convenience of collecting refund from journey commencing station before cancelling your ticket During first two hours of the opening of PRS counters on the next day for the tickets for the trains whose scheduled departure as under:- time is (i) between 1801 hours and 0600 hours. Upto 4 hours after the scheduled departure of the train during the working hours of PRS counters/current counters/special counters where cancellation is permitted round the clock on the tickets for the trains whose scheduled departure time is (i) between 0601 hours and 1800 hours. Counter Ticket Cancellation Rules Counter Ticket Cancellation Rules 1. This may be applicable only in case valid mobile number has been given at the time of booking. 2. Cancellation of tickets and refund of fare may be permitted for PRS counter tickets in normal circumstances only and not in case of late running of trains/cancellation of train etc. 3. Online cancellation shall be permitted only upto 4 hours before the scheduled departure of the train if ticket is fully confirmed. 4. Online cancellation shall be permitted only upto 30 minutes before the scheduled departure of the train if ticket is RAC/Waitlist. 5. For tickets cancelled(including return journey tickets) up to 4 hours for the confirmed tickets and up to thirty minutes for RAC/waitlisted tickets before the scheduled departure time: Refund of cancelled PRS counter tickets through IRCTC website or 139 at present is permitted only at the journey commencing station or nearby satellite PRS locations by surrendering original journey ticket. Please check the convenience of collecting refund from journey commencing station before cancelling your ticket During first two hours of the opening of PRS counters on the next day for the tickets for the trains whose scheduled departure as under:- time is (i) between 1801 hours and 0600 hours. Upto 4 hours after the scheduled departure of the train during the working hours of PRS counters/current counters/special counters where cancellation is permitted round the clock on the tickets for the trains whose scheduled departure time is (i) between 0601 hours and 1800 hours. 6. Passenger details (Viz.name, age, gender, booking status, current status) and journey details will be displayed on the website. 7. Once the passenger confirms full cancellation of PNR will be done and PNR will be marked as Cancelled but not refunded in the system. Seat/berth will be released. Refund amount due will also be displayed to the pass
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