No official Railway Board PDF has been traced for this entry yet. The text below was read from the document held in the library.
| Date | 2018-11-01 |
|---|---|
| Type | Commercial Circular |
| Topic | reservation |
urban sectors of Mumbai in WR and CR and in the Delhi-Palwal section of NR through e-catering, optional catering on Rajdhani/Shatabdi Express Trains (2 trains) on pilot basis etc.
1/11/2018
Improving Passenger Amenities and Services in Indian Railways
http://pib.nic.in/newsite/PrintRelease.aspx?relid=147987
1/3
29-July-2016 17:10 IST
Press Information Bureau
Government of India
Ministry of Railways
Improving Passenger Amenities and Services in Indian Railways
Improvement, augmentation and maintenance of amenities at Railway Stations on Indian Railways is a continuous
process and is undertaken as per requirement and availability of funds. Certain amenities are provided at the time of
construction of the new stations based on anticipated traffic. Amenities are further augmented from time to time based on
growth in passenger traffic at stations, needs and expectations of the travelling public and availability of funds. In addition,
normal works are taken up for upgradation of passenger amenities under ‘Adarsh Station Scheme’. Out of 1252 stations
identified under this scheme, 988 stations have already been developed. Conceptualization of the schemes for providing
amenities/facilities to passengers and its Implementation is a continuous process. Important initiatives taken by the
Railways in the last three years to improve amenities of passengers are as under:
1. The e-ticketing system was upgraded with the launch of the Next Generation E-ticketing System (NGeT) for
improving accessibility and enhancing the overall experience of e-ticketing. The capacity for E-ticketing System was
enhanced to book 7200 tickets per minute from 2000 tickets earlier and to support 1,20,000 concurrent users as against
40,000 earlier in 2014. This has been further augmented to support booking of 15,000 tickets per minute.
2. Go-India Smart Card introduced to facilitate cashless transaction in New Delhi-Mumbai and New Delhi-Howrah
sectors.
3. Establishment of Yatri Ticket Suvidha Kendras for issuing of tickets through public private partnership for
establishment and operation of computerised Passenger Reservation System(PRS)-cum Unreserved Ticketing System(UTS)
terminals.
4. Cleanliness campaign under Swachh Bharat Mission was launched by Indian Railways on 2nd October, 2014
Gandhi Jayanti Divas, involving shramdaan and awareness activities. Under the Swachh Bharat Mission, several initiatives
have been taken to re-inforce the existing mechanism for ensuring cleanliness at stations.
1. Facility for booking unreserved ticket through mobile phone was introduced in the suburban sections over Mumbai
and Chennai to facilitate passengers to book unreserved ticket through mobile.
2. Facility for online concessional ticket booking facility for Physically Challenged persons on the authority of Photo
Identity Card issued by the Railways
3. Online registration of booking of special trains/ coaches on Full Tariff Rates was started as a pilot project over
Western Railway.
4. Advance Reservation Period (ARP) was increased from 60 to 120 days to help passengers plan and purchase tickets
in advance
5. All India 24X7 Helpline Number 138 was provided to passengers for queries, complaints and suggestions regarding
onboard services
6. Checks on Touting through modifications in the PRS software to prevent cornering of tickets by Touts like
automatic log out after one transaction.
7. Revision of Platform Ticket Rates from Rs.5 to Rs.10 to regulate rush on platforms
8. Increase in General Class Accommodation on Trains for general class passengers on long distance Mail/Express
trains by delegating powers to General Managers to de-reserve Sleeper Class coaches as General Coaches in identified
trains & sectors.
9. Paperless Unreserved tickets on Mobile introduced as a part of “Operation 5 Minutes” in Chennai suburban section
of Tambaram-Egmore on Southern Railway
10. Runni
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