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| Type | Commercial Circular |
|---|---|
| Topic | ticket-checking |
| Currency | Currency not verified |
urban passenger traffic 1) The expenditure should not prima facie be more than the
Zonal Railway Training Institute
MGT-Study Material
Compiled by
S.MITRA
Faculty of Management
Zonal Railway Training Institute
MGT-Study Material
INDEX
SR.NO
TOPICS - MANAGEMENT
PAGE NO.
1
OBJECTIVE OF INDIAN RAILWAYS
2
ORGANISATION STRUCTURE OF IR
3
CORPORATE PLAN OF IR
4
MANAGEMENT CONCEPTS
5
MANAGER – QUALITIES, ROLE ETC.
6
LEVEL OF MANAGEMENT
7
MANAGEMENT PROCESS
8
FUNCTIONS OF MANAGEMENT
9
PLANNING
10
DECISION MAKING
11
ORGANISING
12
CONTROLLING
13
STAFFING
14
DIRECTION
15
SUPERVISION
16
CO-ORDINATION
17
MANAGEMENT INFORMATION SYSTEM (REPORTING)
18
PRODUCTIVITY
19
HUMAN RELATION
20
TRANSACTIONAL ANALYSIS
21
MOTIVATION AND MORAL
22
COMMUNICATION
23
LEADERSHIP
24
PERSONNEL MANAGEMENT
25
PREM
26
MAN POW ER PLANNING
27
VIGILANCE MANAGEMENT
28
STRESS MANAGEMENT
29
COMMUNICATION FROM AUDIT
30
WORKMEN COMPENSATION ACT
31
PAYMENT OF W AGES ACT
32
BUDGET - CANNONS OF FINANCIAL PROPRIETY
33
MATERIAL MANAGEMENT - INVENTORY CONTROL,
STOCK VERIFICATION
34
SAFETY ON IR
35
PUNCTUALITY ON IR
36
DISASTER MANAGEMENT
37
TRAFFIC OPERATION
38
PUBLIC RELATION
39
CONSUMER PROTECTION ACT
40
COURTESY AND CONSUMER SATISFACTION
41
DAR- MAJOR & MINOR PENALITIES
42
RAJBHASHA
Zonal Railway Training Institute
MGT-Study Material
1.
MANAGEMENT
Management is a new discipline, it has drawn concept
and principles from economics, sociology, psychology and
anthropology, history, statistics and so on. The result is that
each
group
of
contributors
has
treated
management
differently.
So management can be taken as a process which is
practitioners view.
As per TERRY – Managing is probably a more
descriptive and precise term than management.
Management is self Explanatory.
MAN+AGE+MEN+T
where one man controls over men with respect to time age is
related to man’s attitude, behaviour, perception, experience
and thought, etc. so every manager should take in to
account his own and his subordinates age, so as to have
control over his men, this is management.
MANAGE + MEN + T
That is to manage the men tactfully is called management.
T + ve, Positive approach through Tactfulness,
thought and technique
T -ve, Negative approach through Tension, Terror,
Threatening
A MAN should always apply +ve approach but in order
to achieve certain goal ,he can go for -ve approach also only
when +Ve approach fails, and come back to +ve only.
Zonal Railway Training Institute
MGT-Study Material
MANAGEMENT
1.
It is an old art but new science.
2.
It is an art of getting time bound results linked
with objectives of the organization.
3.
It is a process by which certain goals are
achieved through the use of available resources
in specific time.
4.
It is a social science to understand Human
behavior.
5.
It is a process by which manager create, directs,
maintain and operate purposive organization
through systematic, co-ordinate and co-operative
human efforts
FEATURES OF MANAGEMENT
Following characteristics of management process can be
identified as
1.
Organized activity.
2.
Existence of objective
3.
Relationship among resources
4.
Working with an through peoples
5.
Decision making at all levels
So, management is an activity like walking, reading etc and
people who performed management can be designated as
manager.
Zonal Railway Training Institute
MGT-Study Material
2.
MANAGER
A person who manages the work in an organization
fulfilling the organizational objectives through
subordinates tactfully, in time.
QUALITIES OF GOOD MANAGER
1.
Technical ability.
2.
Competency and skill.
3.
Honesty.
4.
Integrating ability.
5.
Sound Personality.
6.
Commonsense.
7.
Dynamic deci
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