Today a high level meeting was held headed by Minister of railways Shri Ashwini Vaisnaw on crowd control at stations

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Summary

permanent waiting areas outside stations at 60 stations across the country

Text of the circular

Today a high level meeting was held headed by Minister of railways Shri 
Ashwini Vaisnaw on crowd control at stations. Following decision has been 
taken. 
1. Permanent outside waiting areas at 60 stations: 
● During the festival season of 2024, waiting areas were created outside 
stations. These waiting areas were able to hold large crowds at Surat 
Udhna, Patna and New Delhi. Passengers were allowed only when the train 
came to the platform. 
● Similar arrangements were made during Mahakumbh at nine stations of 
Prayag area. 
● Based on the experience of these stations, we have decided to create 
permanent waiting areas outside stations at 60 stations across the country 
which periodically face heavy crowds. 
● Pilot projects have started at New Delhi, Anand Vihar, Varanasi, Ayodhya, 
and Patna stations. 
● With this concept, the sudden crowd will be contained within the waiting 
area. Passengers will be allowed to go to platforms only when the trains 
arrive at the platform. This will decongest the stations. 
2. Access control: 
● Complete access control will be initiated at the 60 stations. 
● Passengers with confirmed reserve tickets will be given direct access to the 
platforms. 
● Passengers without a ticket or with a waiting list ticket will wait in the outside 
waiting area. 
● All unauthorised entry points will be sealed. 
3. Wider foot-over-bridges (FOB): 
● Two new designs of 12 metre wide (40 feet) and 6 metre wide (20 feet) 
standard FOB have been developed. These wide FOBs with ramps were 
very effective in crowd management during Mahakumbh. These new 
standard wide FOBs will be installed in all the stations.

4. Cameras: 
● Cameras helped crowd management in a big way during Mahakumbh. A 
large number of cameras will be installed in all stations and adjoining areas 
for close monitoring. 
5. War rooms: 
● War rooms at large stations will be developed. Officers of all departments 
will work in the war room during crowd situations. 
6. New generation communication equipment: 
● Latest design digital communication equipment like walkie-talkies, 
announcement systems, calling systems will be installed on all heavy crowd 
stations. 
7. New design ID card: 
● All staff and service persons will be given a new design ID card so that only 
authorised persons can enter the station. 
8. New design uniform for staff: 
● All staff members will be given new design uniforms so that they can be 
easily identified during a crisis situation. 
9. Upgradation of station director post: 
● All major stations will have a senior officer as station director. All other 
departments will report to the station director. 
● Station director will get financial empowerment so that he can take on-the-
spot decisions for improving the station. 
10. 
Sale of tickets as per capacity: 
● Station Director will be empowered to control the sale of tickets as per 
capacity of the station and the available trains.

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