CommercialPedia
Indian Railways commercial circulars and policies
title AFP Commercial Reading Material
Study materialfreightNo official Railway Board PDF has been traced for this entry yet. The text below was read from the document held in the library.
| Type | Commercial Circular |
|---|---|
| Topic | freight |
Summary
वाि◌ण य Commercial When the goods are brought to the station for booking, the Goods Clerk
Text of the circular
--- title: "AFP Commercial Reading Material" document_id: "drive-afp-commercial-reading-material" original_filename: "1501674151872-AFP Reading Material Commercial.pdf" page_count: 90 encoding: "UTF-8" publication_status: "departmental reading material; verify current policy from official Railway instructions" source_url: "" --- AFP Commercial Reading Material - Source file: `1501674151872-AFP Reading Material Commercial.pdf` - Repository status: departmental reading material; verify current policy from official Railway instructions - CommercialPedia handling: private source repository; page references are preserved for search and exam evidence. PDF Page 0001 INDEX VOLUME – I Chapter Title Page No. GENERAL OVERVIEW OF INDIAN 1 1-5 RAILAYS 2 ACCOUNTS 6-69 3 CIVIL 70-144 4 COMMERCIAL 145-217 5 ELECTRICAL 218-325 6 LAW 326-394 7 MECHANICAL 395-477 PDF Page 0002 COMMERCIAL PDF Page 0003 Contents S. No. Main Topics Page Nos. 1 Introduction 2 Organization of Commercial department 3 Functions of the Commercial Department 4 Books of Reference 5 Railway Websites 6 Passenger Business 7 Working in the Booking Office 8 Reservations of Accommodation 9 Cancellation of Reservation and Refund of Fare on Unused or Partially Used Tickets etc. 10 Facility of Attendants 11 Other Miscellaneous Rules 12 Goods Business 13 Procedure of Booking Goods Traffic 14 Open Deliver and Assessment Delivery 15 Demurrage and Wharfage 16 Rebooking and Diversion 17 Parcel Business 18 Scales of Parcel Booking 19 Carriage of Luggage 20 Claims, Liabilities of Railways and RCT 21 NR Cell 22 Carriage of Railway Materials and Stores 23 Annexure I 24 Annexure II 25 Question Bank PDF Page 0004 ORGANISATION OF COMMERCIAL DEPARTMENT OF INDIAN RAILWAYS INTRODUCTION The Commercial department is responsible for selling Railway services, for creating, designing and developing traffic, for securing and maintaining friendly relations with the travelling and trading customers and public at large, and for cultivating good public relations with them. The fixing of rates, fares and other charges and the correct collection, accountal and remittance of traffic receipts are also among its functions. The overall commercial activities, which are also called as railway business, are of two types – Freight and Coaching. Again, Coaching is divided into two – Passenger and Parcel. Services offered by Railways FREIGHT PASSENGER OTHERS Train Loads Suburban Non-Suburban Non-Suburban Parcels Long distance Short distance Wagon Loads EMU/DEMU Rajdhani/Shatabdi/ Passenger Luggage Duronto Containers MEMU Superfast Branch Line Catering service including MG/NG Scheme- Conventional Mail/Exp/Intercity Rail Bus Retiring Rooms oriented Other business Double Decker Garib Rath Mixed Trains Cloak Rooms models- oriented ORGANISATION OF COMMERCIAL DEPARTMENT PDF Page 0005 At Railway Board Level: Member Traffic, Railway Board is in-charge of Commercial as Member (Traffic) Additional Member Additional Member Addnl.Member (Computerisation ( Commercial ) (Catering & Tourism) & Information Systems) EDTraffic Commercial (Rates) ED (Catering & ED ( C&IS) Tourism ) DTC (Rates) DTC (C&T) Director(C&IS) ED (Passenger Marketing) DTC (G) DTC (G2) Dir.(Passgr. Mktg.) ED(Freight Marketing) DFM ED(Public Grievance) DTC ( Claims) well as Operating Departments at the Board's level. There is a Commercial Directorate under him headed by Addl. Member (Commercial). He is assisted by Executive Directors & Directors/Joint Directors, looking after portfolios of Freight Rates, Coaching Rates, Reservation Catering, Marketing, Claims & Refunds and Research. They are further assisted by Deputy Directors etc. His office looks after the core Commercial activities of Railways. Further, the offices of Additional Members (Catering & Tourism) and (Computerization & Information System) are also very important from marketing point of view. The former
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