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SOP FOR FRONTLINE STAFFS

Circularreservation

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Date	2020-05-23
Type	VCRC archived Railway commercial circular / manual
Topic	reservation
Archive source	vcrc.in

Summary

Standard Operating Procedure for Front Line Staff Front Line Staff of Railway like TTEs, RPF staff, Station staff etc.

Text of the circular

महाप्रबन्धक कार्ाालर् छ.शि.महाराज टशमानस मुम्बई-400001

मध्र् रेल

पत्र संख्र्ा: G.402/Inst/2020 दिनांक : 23-05-2020

DRM: BB, BSL, NGP, PUNE, SUR

Subject: Standard Operating Procedure for Front Line Staff.

Front Line Staff of Railway like TTEs, RPF staff, Station staff etc. have to deal with public in discharging their day to day duties. In order to protect these staff from getting infected from COVID-19, Standard Operating Procedure (SOP) for the Front Line Staff has been prepared and is enclosed with this letter. The guidelines contained in the Standard Operating Procedure may please be implemented.

This is issued with the approval of AGM.

दिनेश वशशष्ठ

उप महाप्रबन्धक Enclosed: SOP for Front Line Staff.

C/ Secretary for kind information to GM.

DINESH VASHISHTHA Digitally signed by DINESH VASHISHTHA Date: 2020.05.23 08:15:09 +05'30'

I.

OTHER COMMERCIAL OFFICES :- ( Ticket Checking Offices, Booking offices, Parcel & Luggage Offices, Goods Shed & Reservation Offices) TICKET CHECKING STAFF:

1.

All the staff shall be provided sufficient no. of following material to use while on duty:

a.

Masks, b.

Hand Gloves, c.

Head Gears. Use of PPE is not practically feasible due to its complex nature.

d.

Sanitizer e.

Face Shield

2.

Only confirmed passengers may be allowed to enter the ticketed areas.

3.

The passengers will be scanned through a thermal scanning system before entering the station.

4.

Arrangements may be made to sanitize the luggage of the passengers at station entry points.

5.

At the platform also, only those passengers will be allowed to board coach, whose name is in the chart of the concerned coach. This will enable the confirmation that the passenger has boarded the train.

6.

In addition to this QR-code system may be adopted for tickets to verify the passenger details and boarding/travelling status, wherever possible.

7.

To achieve this, all the passengers shall be required to reach the station minimum one hr before the train departure.

8.

From the starting station; information regarding the vacant berths shall be fed into the system.

9.

During the journey, all the tickets, if required, shall be checked/ verified with the tickets/documents in the hand of the passenger. No ticket checking staff shall touch the papers/documents/mobile etc belonging to the passenger.

10.

The EFT and other books should be properly sanitized before submitting.

11.

It is advisable that all the ticket checking staff wears Face shield or spectacle Glasses to protect hie eyes. Even if a person does not need spectacles, he should wear plain (un-numbered) glasses to protect his eyes.

12.

If possible, the Ticket checking staff should wear Face Shield.

13.

It is also advisable to carry pouches of liquid soap and clean hand towels.

14.

If during the journey a passenger is found with developed symptoms of COVID like fever, it shall be isolated with the help of RPF.

Ticket Counter/ Goods Booking staff:

1.

All the staff shall be provided sufficient no. of the following material to use while on the duty:

b.

Masks, c.

Hand Gloves, d.

Head Gears.

e.

Sanitizer f.

Face Shield

2.

It is mandatory for the Counter staff, Parcel staff & Goods Staff to wear Hand Gloves and Face shield in addition to Mask.

3.

Wherever there is no glass partition at the window between customer and the booking clerk, it shall be provided, so that direct contact may be avoided.

4.

To the extent possible all the money transactions shall be through POS only. Passengers should be encouraged to use mobile app and insist on UPI payment and debit/credit cards while booking the tickets on counters.

Sanitization of POS machines should be done at regular intervals.

5.

The UV Light machine or note detector machine shall be in working condition and every currency note shall be passed through that machine so that any traces of viruses would be killed by UV Lights.

6.

Social Distancing in queue at Counters: The queue length shall be plann

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