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Sensitization training program on (PwD) (Divyangjan) Matters 2

· 2025-01-06
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Date2025-01-06
TypeCommercial Circular
Topicconcessions
CurrencyCurrency not verified

Summary

Training Title: Sensitization Training Program on Persons with Disabilities

Text of the circular

MDZTI/DWR/SWR                    Sensitization training program on Persons with 
Disabilities(PwD)/ (Divyangjan) Matters 
 
 
1 
       January, 2025                                           Compiled by Shri. Brahma Reddy.K

MDZTI/DWR/SWR                    Sensitization training program on Persons with 
Disabilities(PwD)/ (Divyangjan) Matters 
 
 
2 
       January, 2025                                           Compiled by Shri. Brahma Reddy.K

MDZTI/DWR/SWR                    Sensitization training program on Persons with 
Disabilities(PwD)/ (Divyangjan) Matters 
 
 
3 
       January, 2025                                           Compiled by Shri. Brahma Reddy.K

MDZTI/DWR/SWR                    Sensitization training program on Persons with 
Disabilities(PwD)/ (Divyangjan) Matters 
 
 
4 
       January, 2025                                           Compiled by Shri. Brahma Reddy.K

MDZTI/DWR/SWR                    Sensitization training program on Persons with 
Disabilities(PwD)/ (Divyangjan) Matters 
 
 
5 
       January, 2025                                           Compiled by Shri. Brahma Reddy.K 
1.Introduction & Objectives 
1.1. "Understanding Disability" 
1.2. Who are the persons with Disabilities PwDs/Divyangjan ? 
Introduction, Objectives: 
1. Welcome and introduction, Different passenger stakeholder groups of 
Indian Railways: 
 
Objective:To sensitize Indian Railways employees towards the needs and 
rights of Persons with Disabilities (PwDs), Divyangjan, and to equip them 
with the necessary skills and knowledge to provide accessible and assistive 
services. 
 
2. Instructor’s 
activity: 
"Understanding 
Disability", 
Who 
are 
PwDs/Divyangjan ? 
 
3. Setting the prime objective for the training program 
 
4. Understanding Disability and Accessibility 
 
5. Overview of the Rights of Persons with Disabilities Act, 2016 
 
6.Sugamya Bharat Abhiyan, also known as the Accessible India Campaign,  
 
 
Here is a brief introduction to sensitize Indian Railways employees towards the needs 
and rights of Persons with Disabilities (PwDs), Divyangjan: 
Introduction 
As part of Indian Railways' commitment to inclusivity and accessibility, 
it is essential to sensitize employees towards the needs and rights of Persons 
with Disabilities (PwDs), also referred to as Divyangjan. This initiative aims 
to promote awareness, understanding, and empathy among employees to 
provide better services and ensure a barrier-free travel experience for PwDs. 
 
Objectives

MDZTI/DWR/SWR                    Sensitization training program on Persons with 
Disabilities(PwD)/ (Divyangjan) Matters 
 
 
6 
       January, 2025                                           Compiled by Shri. Brahma Reddy.K 
 
1. To understand the needs and rights of PwDs 
2. To recognize the challenges faced by PwDs in accessing Indian Railways 
services 
3. To develop empathy and positive attitudes towards PwDs 
4. To learn about the accessible facilities and services provided by Indian 
Railways 
5. To understand the role of employees in providing assistance and support to 
PwDs 
Key Areas of Focus 
1. Accessibility and infrastructure 
2. Communication and interaction 
3. Assistance and support services 
4. Concessions and privileges 
5. Emergency evacuation procedures 
Expected Outcomes 
1. Increased awareness and understanding of PwDs' needs and rights 
2. Improved attitudes and behaviors towards PwDs 
3. Enhanced knowledge of accessible facilities and services 
4. Better equipped to provide assistance and support to PwDs 
5. Contribution to creating a barrier-free and inclusive travel experience for 
PwDs 
 
 
Target Audience

MDZTI/DWR/SWR                    Sensitization training program on Persons with 
Disabilities(PwD)/ (Divyangjan) Matters 
 
 
7 
       January, 2025                                           Compiled by Shri. Brahma Reddy.K 
All Indian Railways employees, including: 
1. Station masters and station staff 
2. Train managers and train sta

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