CommercialPedia
Indian Railways commercial circulars and policies
SBIP Escalation Matrix for Railways
Study materialit-systemsOpen the third-party archive copy
| Type | Commercial Circular |
|---|---|
| Topic | it-systems |
| Archive source | drive.google.com |
Summary
Urban / Remote location) [email removed], [email removed] , [email removed] 2 PoS Upgradation to 4G Model Type 3 PoS Paper Rolls 4 TID Lost / Damaged 5 Txn Settlement Query - [email removed] [email removed] 6 Txn MIS Report - care.pos@hit [email removed] , [email removed] ,
Text of the circular
SBI Payments Escalation Matrix for Railways PoS & UPI Services : Sr No Issue Type Issue Description Real-time Support LEVEL 1 TAT - 48 working hours LEVEL 2 TAT - 72 working hours 1 PoS related Issues 24/7 Helpline No: 18004250727 / 18604250767 ____________ WhatsApp support. 8291182911 (Metro city within 48 hrs) [email removed] [email removed] [email removed] (Sub-Urban / Remote location) [email removed], [email removed] , [email removed] 2 PoS Upgradation to 4G Model Type 3 PoS Paper Rolls 4 TID Lost / Damaged 5 Txn Settlement Query - [email removed] [email removed] 6 Txn MIS Report - [email removed] [email removed] 7 Internation Card Activation Internation Card Activation on PoS 8 Chargeback Chargeback chargeslip / documents to be shared to the bank 9 PoS Rental Invoice-related 10 TDS / GST Query 11 SBI PoS Card Txn Refund [email removed] , [email removed] 12 [email removed] [email removed] [email removed] 13 DiGi UPI Txn Refund gaur.ghanshyam@cris.org.in 14 VOID Txn PoS Bills / Invoices In case of a VOID / Reversal transaction, the money does not come to SBI or the Merchant (Railway). For non-reversal of such debit, the cardholder needs to be informed by the railway authorities to contact his/her card issuing bank to raise a complaint for dispute for a refund of the transaction. Technical Refund Transaction Settlement [email removed] [email removed] [email removed] , [email removed] , [email removed] [email removed] [email removed] posrefund@irctc.co.in , [email removed] [email removed] & [email removed] crispg@cris.org.in [email removed] [email removed] , [email removed] Sr No Issue Type Issue Description Real-time Support TAT - 48 working hours TAT - 72 working hours 15 New TID Installation New PoS / QR / YMA 16 TID Deinstallation TID / QR Surrender 17 TID Reactivation Reactivation PoS to be in merchant custody & not collected. 18 Change DBA / Business Name 19 Change Station Name / Location Address 20 Contact No. 21 Change in Settlement Ac No. 22 YMA MID Locked YMA Whatsapp Support Group [email removed] Thousif.irfani@hitachi- payments.com 23 Request for MIS report 24 YMA Refund Case 25 YMA downtime observed YMA Whatsapp Support Group [email removed] [email removed] [email removed] - Yono Merchant App Related TTE need to share the RRN details to divisional DCTI & Accounts for refund to customer. [email removed] [email removed] Change in Merchant Detail [email removed] [email removed] & [email removed]
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