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SBI Payments - Escalation Matrix for Railways - FY 24-25
· 2024-11-18
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| Date | 2024-11-18 |
|---|---|
| Type | Commercial Circular |
| Topic | it-systems |
| Archive source | drive.google.com |
Summary
line : Refund of Railway Ticket - PNR / RRN Transaction Mode POS Transaction UPI Transaction To : posrefund@irctc.co.in , [email removed] & [email removed] [email removed] CC : [email removed] [email removed] , [email removed] Transaction date : dd-mm-yyyy dd-mm-yyyy Booking Amount : Rs Request you to kindly refer to the Attached Escalation Matrix for raising any Query or…
Text of the circular
SBI Payments - Escalation Matrix for Railways - FY 24-25 1 message AM IR - Arishma Keer <[email removed]> Mon, 18 Nov, 2024 at 13:06 Dear All, Request you to kindly refer to the Attached Escalation Matrix for raising any Query or Request. Please note the matrix is only for use of Railways Staff, CBS Purpose & should not be shared with any railway’s passenger. 1. Further with reference to PoS-related issues, CBS Team to reach out to our 24*7 customer care for instant online troubleshooting (Contact details as below) : 24/7 Helpline No: 18004250727 / 18604250767 Customer care support please SMS “POS” TO 56677 WhatsApp support. Just say "Hi" on 8291182911 to connect with us. 2. Pls Note : In case of a VOID / Reversal transaction, the money does not come to SBI or the Merchant (Railway). For non-reversal of such debit, the cardholder needs to be informed by the railway authorities to contact his/her card issuing bank to raise a complaint for dispute for a refund of the transaction. 3. Also, we request you to kindly share with us the Refund-case details in the below-mentioned format to respective email ids. Email Subject-line : Refund of Railway Ticket - PNR / RRN Transaction Mode POS Transaction UPI Transaction To : posrefund@irctc.co.in , [email removed] & [email removed] [email removed] CC : [email removed] [email removed] , [email removed] Transaction date : dd-mm-yyyy dd-mm-yyyy Booking Amount : Rs. Rs. RRN No : PNR No : 12-digit UPI Transaction Id : - Cancellation date : dd-mm-yyyy dd-mm-yyyy Refund Amount : Rs. Rs. Void : Yes / No Yes / No transaction was performed) : Kind regards, Arishma Keer Assistant Manager | Corporate & Government Urmi Estate, 23rd Floor, 95 Ganpatrao Kadam Marg, Opp. Peninsula Business Park, Lower Parel (W), Mumbai 400013 MH. Phone - 7039590682
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