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Indian Railways commercial circulars and policies
SBI Escalation Matrix for POS and UPI TXN
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| Type | Commercial Circular |
|---|---|
| Topic | it-systems |
| Archive source | drive.google.com |
Summary
Urban / Remote location) care.pos@hitachi- payments.com, Pos.fs@hitachi- payments.com , [email removed] 2 PoS Upgradation to 4G Model Type - [email removed] - 3 PoS Paper Rolls - Poslogistics@hitachi- payments.com , care.pos@hitachi- payments.com , [email removed] - 4 TID Lost In case of a VOID / Reversal transaction, the money does not come to SBI or the
Text of the circular
Sr No Issue Type Issue Description Real-time Support TAT - 48 working hours TAT - 72 working hours 1 PoS Issues 24/7 Helpline No: 18004250727 / 18604250767 . WhatsApp support. Just say "Hi" on 8291182911 . (Metro city within 48 hrs) care.pos@hitachi- payments.com, [email removed] , [email removed] (Sub-Urban / Remote location) care.pos@hitachi- payments.com, Pos.fs@hitachi- payments.com , [email removed] 2 PoS Upgradation to 4G Model Type - [email removed] - 3 PoS Paper Rolls - Poslogistics@hitachi- payments.com , care.pos@hitachi- payments.com , [email removed] - 4 TID Lost / Damaged - [email removed] - 5 Txn Settlement Query - 6 Txn MIS Report - 7 PoS Rental Invoice-related - 8 TDS / GST Query - 9 Txn Refund - posrefund@irctc.co.in , [email removed] [email removed] m , amcomplaints@sbipayments. com 10 Refund - [email removed] , [email removed] [email removed] , [email removed] 11 Refund - crispg@cris.org.in gaur.ghanshyam@cris.org.in 12 VOID Txn 13 New TID Installation New PoS / QR / YMA - - 14 Change DBA / Business Name - - 15 Change Station Name / Location - - 16 Change Address - - PoS Bills Change in Merchant Detail [email removed] In case of a VOID / Reversal transaction, the money does not come to SBI or the Merchant (Railway). For non-reversal of such debit, the cardholder needs to be informed by the railway authorities to contact his/her card issuing bank to raise a complaint for dispute for a refund of the transaction. Technical Refund Transaction Settlement [email removed] [email removed] [email removed] care.pos@hitachi- payments.com , [email removed] Sr No Issue Type Issue Description Real-time Support TAT - 48 working hours TAT - 72 working hours 17 Change in Contact No. - - 18 Change in Settlement Ac No. - - 19 TID Deinstallation TID / QR Surrender - - 20 YMA MID Locked YMA Whatsapp Support Group care.pos@hitachi- payments.com , Thousif.irfani@hitachi- payments.com 21 Request for MIS report - care.pos@hitachi- payments.com , [email removed] 22 YMA Refund Case 23 YMA downtime observed YMA Whatsapp Support Group [email removed] , posmon@hitachi- payments.com , [email removed] - Yono Merchant App Related Change in Merchant Detail TTE need to share the RRN details to divisional DCTI & Accounts for refund to customer. [email removed] [email removed]
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