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| Type | Commercial Circular |
|---|---|
| Topic | ticket-checking |
| Currency | Currency not verified |
(In case of PNR in running train complaint assign to both owning & running division)
RailMadad Integration with “TTE Lobby” Phase 1 - For all Shatabdi and Rajdhani Trains. (Except Guwahati Rajdhani) User Manual RailMadad Complainant DAK 139 APP WEB e-mail RRN Acknowledgement Complaint Processing Interim Reply SMS/E-mail Two Way Communication Complaint Resolved Feedback 2 3 RailMadad – Assignments BRANCH OFFICER ADRM DIVISION CONTROL CELL COMPLAINT IF SERVICE LEVEL ALLOWANCE (SLA) 1 BREACHED IF SERVICE LEVEL ALLOWANCE (SLA) 2 BREACHED CONCERNED & COMMERCIAL CONTROL (Train/Station) (Initial Assignment) Level - 1 Level - 2 Level - 3 (In case of PNR in running train complaint assign to both owning & running division) (In case of UTS no. & train is currently running/or not train complaint assign only owning division) How it works – “On-Board TTI” On-Board TTI staff received SMS with unique link In that link complete complaint details is available. After attended complainant TTI can submit their remarks, also they can submit Image as attachment (if any). In that page contact No. of concerned Divisional control where train is currently running also available. How it works – “On-Board TTI” In RailMadad dashboard, TTI Name& Mobile no. will appears. How it works – “Divisional Control” This will appear If no TTI is available at the time of complaint registration Till TTI remarks not received - It shows "Staff Remarks - Pending" After received remarks from TTI same will be embedded along with date & time. How it works – “Divisional Control”
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