Open the official PDF on indianrailways.gov.in
| Type | Commercial Circular |
|---|---|
| Topic | ticket-checking |
| Official PDF | indianrailways.gov.in |
He shall check the tickets of passengers of passengers in the Coach guide
Ticket Checking Organisation Objectives- The main objectives of the ticket checking organization is to ensure that no person travels on railways without proper ticket or pass and that the luggage exceeding free allowance has been paid for and when performing duties of conductor or sleeper coach TTE it is ensure that berths are allotted strictly according to the rules and pay due attention to passenger comforts. The administration also expects that every member of the organization should be courteous, polite and sympathetic with the passengers irrespective of the class in which they travel and be helpful to the passengers by giving correct information and prompt guidance. ZONAL Level Chief Commercial Manager Chief Commercial Manager (Passenger Services) Dy. Chief Commercial Manager (Passenger Services) Assitant Commercial Manager (Ticket Checking) CTI, HQ (Incharge) CTI, HQ, Flying Squad/CTI, Anti Fraud Squad. Division Level Sr. Divisional Commercial Manager Divisional Commercial Manager Assitant Commercial Manager (Ticket Checking) Divisional Chief Ticket Inspector Cheif Ticket Inspector Travelling Ticket Inspector/Head Ticket Collector Travelling Ticket Examiners/Sr.Ticket Collector Ticket Collector In divisional level 3 category of ticket checking are functioning: Flying Squad Amenities Station DUTY LIST OF TRAIN CONDUCTORS IN AC AND 1ST CLASS. • He shall wear a neat and clean uniform along with number, badge, name plate, etc. • He shall obtain complete position of the reservations, check the same on train and maintain record (charts, etc. • He shall check the tickets of the passengers in the coach and guide the passengers in occupying their accommodation. He prevents illegal/unauthorized entry in the coach including the platform ticket holders. • He shall ensure that the number of passengers do not exceed the carrying capacity of the coach. • He shall collect dues such as reservation fares/supplementary charges if any and issue receipts for the same. • He ensures that passengers in the coach do not carry luggage which is more than prescribed weight and dimension in their compartments causing inconvenience to fellow passengers and assists such passengers to transfer the luggage to Luggage Van/Cabin. • He assists the passengers in the coach in obtaining food/refreshments, etc and also to issue message to proper station for this service in time. • He shall take care of the passenger amenities and cleanliness of the coaches. • He shall ensure that the doors of the coaches are kept latched during run of the train and open them as and when required by the passengers. • He shall keep the end doors of the vestibule coach locked during .00 hrs to 06.00 hrs to prevent unauthorized entry. • He shall remain vigilant particularly during the night time and prevent entry of unauthorized persons/beggars/intruders in the coach. • He shall always be polite, tactful and courteous in his dealings with the passengers. • He shall allot berths seats which are vacant to passengers at intermediate stations on realization of fare/surcharge as per rules on first come first served basis or according to the priority on the waiting list if such a list is kept at the station. • He shall take assistance of Government Railway Police / Railway Protection Force if necessary for removal of un unauthorized occupants and deal with them under provisions of Section (I of Railway Act, 989. • He shall be present in the allotted coach during duty hours and if more than one coach are to be manned, give frequent visits to all the coaches to be manned. • He shall issue Guard Certificate/Receipt to AC passengers in case of failure of AC equipment or when passenger is compelled to travel in lower class with a higher class ticket for want of room/accommodation. • He shall carry blank FIR forms for making them available to the passengers in case of any incident of theft of luggage, etc. Such forms duly filled in the handed over to the
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