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For UPI transaction failure refund helpline

No.WR-ADI0COMM(8UPI)/1/2020-O/o · 2023-01-11
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Circular numberNo.WR-ADI0COMM(8UPI)/1/2020-O/o
Date2023-01-11
TypeCommercial Circular
Topicit-systems
Archive sourcedrive.google.com

Summary

Regarding failure of UPI transactions at UTS/PRS booking counters reference in connection with lodging complaint for refund of failed UPI transactions at

Text of the circular

वररिष ममंडल ववाणणिज्य प्रबमंधक कवा कवायवार्यालय, अमददपदरिवा, नरिरोडवा रिरोड, अहमदवाबवाद- 382345 पणश्चिम रिरलवर,अहमदवाबवाद ममंडल, Sr. Divisional Commercial Manager’s Office, Amdupura, Naroda Road, Ahmedabad-382345 Western Railway, Ahmedabad Division Email: [email removed] No. C 156/4/UPI/BHIM ( Computer No. 41491) Date:11/01/2023 All DCMIs/CMIs-ADI Division.

Sub: Regarding failure of UPI transactions at UTS/PRS booking counters.

Ref : Dy.CCM(PM)-CCG’s letter no. C 156/4/UPI /BHIM (6017) Dated-10/01/2023.

Apropos to above subject kindly find enclosed herewith copy of HQ letter under reference in connection with lodging complaint for refund of failed UPI transactions at UTS/PRS booking counters.

All DCMIs/CMIs are instructed to lodge the complaint for UPI refund related issues reported at their beat stations using gov.in ID (e-office nic id) as no response to personal email ids will be given. Email for lodging complaint must consist of all the mandatory details viz. transaction number, transaction date, PNR/UTS number if generated, booking amount, refund amount, UPI ID, etc. and to be send on below mentioned SBI official email IDs.

1.

[email removed]

2. [email removed]

3. [email removed]

4.

[email removed]

5. [email removed] This is for your kind information and necessary action.

Encl: As above.

ACM-CHG For, Sr.DCM-ADI C/- All CBSs/CRSs-ADI Division

-For information and to report Complaint cell-ADI Division such complaints promptly to All UTS cum PRS I/C- ADI Division Sectional DCMIs/ CMIs.

File No.WR-ADI0COMM(8UPI)/1/2020-O/o SR DCM/ADI/WR I/360660/2023 50/81

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