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Transaction failures in BQR-POS machines

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Summary

Transaction failures in BQR-POS machines Divisions shall share the list of non-integrated TIDs with SBI Payments for necessary

Text of the circular

वररिष्ठमंडलवावणिज्यप्ंंध ककणकणयणयवाय, अमदुपुरिण, नरिोड़णरिोड़, अहमदण्णद- 382345 पशशश्चिमरिेवावे,अहमदण्णदमंडलवा, Office of thice Sr. Dceivisioiol t Commemmeicerfi t M l ricer, Ahmmeiceb d b Dceivisioiol Wicesioticerl R itw y, Ammebupur , N rob Ro b, Ahmmeiceb d b-382345.

No. C 157/1/POS-PRS/UTS General Correspondence (39707) Date: As signed.

All DCMIs/CMIs-ADI Division.

All UCP I/C-ADI Division.

All CRSs/CBSs/ SSs/SMs-ADI Division.

Sub: Transaction failures in BQR-POS machines.

Ref: HQ’s letter no. C 156/4/30/POS/Policy-e-6005 dated 18.02.2026.

Apropos to the above, please find enclosed herewith a copy of HQ letter under reference in connection with to avoid failures in payments made through BQR POS machines and to prevent refund complaints arising from transaction failures. The following guidelines must be followed to avoid public complaints:

1. The “Sale Enquiry” option available on POS terminals shall be mandatorily used for accepting railway payments from customers.

Direct or manual transactions by pressing numeric keys on the POS keypad shall be strictly avoided.

2. Locations shall share the non-integrated TIDs with SBI Payments for necessary upgradation to BQR-enabled POS terminals.

3. Correct selection of CASH or DIGITAL payment modes on the CRIS digi-system shall be ensured strictly in accordance with the actual mode of payment made by the customer, so as to avoid reconciliation discrepancies.

In view of the above, it is instructed to strictly follow the above guidelines to avoid public complaints and also furnish the non-integrated TIDs (if any) to this office, so that the same can be forwarded to HQ for further necessary action regarding integration of the same.

This is for your kind information and further necessary action please.

Encl: As above.

(Hafiz Ali Khan) ACM-Chg.

For, Sr.DCM-ADI.

File No.WR-ADI0COMM(8POS)/1/2020-O/o SR DCM/ADI/WR

Western Railway Headquarter Office, Churchgate, Mumbai - 400020 No. C 156/4/30/POS/Policy-e-6015 Date :- As signed Subject: Transaction failures in BQR-POS machines.

Ref : 1. CAO/PIS/93/PMS/Phase-I,II,III/Rollout issues/IR/2014/Part-I dated 13/02/2026

2. GM/PMS/CRIS’s letter no. CRIS/HQ/PYMT/212024-PMS dated 07.01.2026

**** Please find enclosed herewith CRIS’s above-referred letter for kind information and necessary action.

To avoid failures in payments made through BQR POS machines and to prevent refund complaints arising from transaction failures, the following guidelines must be strictly followed to avoid public complaints:

1. The “Sale Enquiry” option available on POS terminals shall be mandatorily used for accepting railway payments from customers. Direct or manual transactions by pressing numeric keys on the POS keypad shall be strictly avoided.

2. Divisions shall share the list of non-integrated TIDs with SBI Payments for necessary upgradation to BQR –enabled POS terminals.

3. Correct selection of CASH or DIGITAL payment modes on the CRIS digi-system shall be ensured strictly in accordance with the actual mode of payment made by the customer, so as to avoid reconciliation discrepancies.

In view of the above, a confirmation line regarding Item No. 2 may please be advised for UTS/UCP and PRS locations to this office, so that necessary action can be taken in coordination with SBI Payments and the Database Office – CSMT.

Necessary instructions may please be issued to all concerned accordingly Encl. As above (Kallaram Meena) ACM(UTS & IT) For PCCM Copy to CCM(FM) :- It is requested to take necessary action for Parcel and Goods locations.

File No.WR-HQ0COMM(CPOS)/8/2020-O/o CCM(PM)/HQ/WR 8511107(2)/2026/O/o PCCM/HQ/WR 328

8498921/2026/O/o PCCM/HQ/WR 624 8511107(2)/2026/O/o PCCM/HQ/WR 329

8498921/2026/O/o PCCM/HQ/WR 625 8511107(2)/2026/O/o PCCM/HQ/WR 330

8498921/2026/O/o PCCM/HQ/WR 626 8511107(2)/2026/O/o PCCM/HQ/WR 331

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