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POS Void/Reversal transaction Instructions
No.WR-ADI0COMM(8POS)/1/2020-O/o · 2024-01-17
Circularit-systems
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| Circular number | No.WR-ADI0COMM(8POS)/1/2020-O/o |
|---|---|
| Date | 2024-01-17 |
| Type | Commercial Circular |
| Topic | it-systems |
| Archive source | drive.google.com |
Summary
Regarding POS Void/Reversal transaction in connection with failure of POS transactions/Void transactions for refund purpose.
Text of the circular
वररिष ममंडल ववाणणिज्य प्रबमंधक कवा कवायवार्यालय, अमददपदरिवा, नरिरोडवा रिरोड, अहमदवाबवाद- 382345 पणश्चिम रिरलवर, अहमदवाबवाद ममंडल, Sr.DCM Office, Amdupura, Naroda Road, Ahmedabad - 382345 Western Railway, Ahmedabad Division Email: [email removed] No. C157/1/POS-PRS/UTS General Correspondence (39707) Date:17/01/2024 All CRSs/CBSs/SSs/SMs – ADI Division. All UTS cum Prs I/C – ADI Division. All DCMIs/CMIs – ADI Division. Sub: Regarding POS Void/Reversal transaction. Ref: ACM(PM)-CCG’s letter no. C 156/4/30/POS/BCT/6005 Dated-15/01/2024. Apropos to above subject, please find enclosed herewith copy of HQ’s letter under reference in connection with failure of POS transactions/Void transactions for refund purpose. All concerned in charges/staff are hereby instructed to comply with the instructions issued by HQ and communicate to the passengers awareness so that such types of refund complaints can be avoided. This is for information and necessary action. Encl: As above. (Sanjay Kumar Yadav) ACM-FM For,Sr.DCM-ADI File No.WR-ADI0COMM(8POS)/1/2020-O/o SR DCM/ADI/WR WESTERN RAILWAY Headquarter office Churchgate, Mumbai 400 020. No. C 156/4/30/POS/BCT/6005 Date : 15/01/2024 Sub :- Regarding POS Void/Reversal transaction Ref :- SBI letter No SBIP/AK/2023-24/352 dated 06/01/2024 ***** The large numbers of POS refund complaints have been received by this office in connection with failure of POS transactions/Void transactions for refund purpose. The subject matter has been referred to SBI authority who advised that for any VOID / Reversal transaction, the amount does not come to SBI or to the Merchant (Railway). In case of non-reversal of such debit, the cardholder needs to contact his/her card issuing bank to raise a complaint for dispute. In view of the above, it is requested to issue necessary instructions to concerned CBS/CERS for further communication to the passengers awareness so that such types of refund complaints can be avoided. (Gajendra Trivedi) ACM(PM) For CCM(PM) File No.WR-HQ0COMM(CPOS)/2/2020-O/o CCM(PM)/HQ/WR 4973391(1)/2024/O/o CCM(PM)/HQ/WR 176
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