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Complaint escalation matrix regarding failure of POS(BQR) machine supplied by State Bank of India (SBI)
No.WR-ADI0COMM(8POS)/1/2020-O/o · 2025-01-17
Circularit-systems
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| Circular number | No.WR-ADI0COMM(8POS)/1/2020-O/o |
|---|---|
| Date | 2025-01-17 |
| Type | Commercial Circular |
| Topic | it-systems |
| Archive source | drive.google.com |
Summary
Complaint escalation matrix regarding failure of POS(BQR) machine supplied by State Bank of India (SBI) The recent complaint redressal escalation matrix for support during transaction
Text of the circular
वररिष्ठमंडलवावणिज्यप्ंंध ककणकणयणयवाय, अमदुपुरिण, नरिोड़णरिोड़, अहमदण्णद- 382345 पशशश्चिमरिेवावे,अहमदण्णदमंडलवा, Office of the Sfir. D eivisioiol t Comoeeerci t M l rer, Ahmheeb d b eivisioiol Weoterl R itw y, Ahmebupur , N rob Ro b, Ahmheeb d b-382345. D No. C 157/1/POS-PRS/UTS General Correspondence (39707) Date:17.01.2025 All DCMIs/CMIs-ADI Division. All UcP I/C-ADI Division. All CRSs/CBSs/SSs/SMs-ADI Division. Sub: Complaint escalation matrix regarding failure of POS(BQR) machine supplied by State Bank of India (SBI). Ref: HQ’s letter no. C 156/4/30/POS/E-6015 dated 16.01.2025. Apropos to the above, please find enclosed herewith a copy of HQ letter under reference in connection with the recent complaint redressal escalation matrix for support during transaction failures and other POS related issues advised by SBI. This is for your kind information and further necessary action please. (Hafiz Ali Khan) ACM-CHG For, Sr.DCM-ADI File No.WR-ADI0COMM(8POS)/1/2020-O/o SR DCM/ADI/WR WESTERN RAILWAY Headquarter Office, Churchgate, Mumbai : 400020. No. C 156/4/30/POS/E-6015 Date :16/01/2025 Sr.DCMs : MMCT, BRC, ADI, RTM, RJT, BVP Sub :- Complaint escalation matrix regarding failure of POS(BQR) machine supplied by State Bank of India (SBI) Ref :- 1. Railway Board’s letter No. 2024/TC(FM)/11/11 dated 07/01/2025 2. CRIS’s letter No. CRIS/NDLS-HQ/PMS/01 dated 01/01/2025 ***** State Bank of India has supplied POS machines which are installed at UTS, UTS cum PRS, PRS, PARCEL, GOODS locations. The recent complaint redressal escalation matrix for support during transaction failures and other POS related issues advised by SBI is enclosed. It is requested to circulate the same to all CBS, CERS, CPS, CGS, Commercial Supervisors for information & necessary action. Encl. (As above) (Gajendra Trivedi) ACM(PM) For PCCM Copy to Dy.CCM (FM) – CCG : for kind information please. File No.WR-HQ0COMM(CPOS)/8/2020-O/o CCM(PM)/HQ/WR 6618538(2)/2025/O/o CCM(PM)/HQ/WR 225 6607784/2025/O/o CCM(PM)/HQ/WR 553 6618538(2)/2025/O/o CCM(PM)/HQ/WR 226 6607784/2025/O/o CCM(PM)/HQ/WR 554 6618538(2)/2025/O/o CCM(PM)/HQ/WR 227 6607784/2025/O/o CCM(PM)/HQ/WR 555 6618538(2)/2025/O/o CCM(PM)/HQ/WR 228 6607784/2025/O/o CCM(PM)/HQ/WR 556 6618538(2)/2025/O/o CCM(PM)/HQ/WR 229 6607784/2025/O/o CCM(PM)/HQ/WR 557 6618538(2)/2025/O/o CCM(PM)/HQ/WR 230
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