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RELAXATION IN REFUND RULE DUE TO COVID-19

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Summary

Extension of currency of instructions issued from 21.03.2020 onwards on the subject cancellation of tickets, refund of fare, booking of tickets and closure of booking counters, Corona counter generated _tickets_as | counter generated tickets/ E-

Text of the circular

Government of India (Bharat Sarkar) Ministry of Railways (Rall Mantralaya) Rallway Board

F No. TG-1I/2003/2020/Refund Corona New Delhi, dated 14.04.2020 To, The General Managers, All Zonal Railways

Sub: Extension of currency of instructions issued from 21.03.2020 onwards on the subject cancellation of tickets, refund of fare, booking of tickets and closure of booking counters,

Ref, 1. This office letter of even no, Dated 21.03.2020 and 27.03.2020

2. Letter no, 2020/TG-1/10/P/COVID 2019 dated 25.03.2020 3, JDTT/PUNC message no, DTP/2020/03/23 dated 22.03.2020, No.

DTP/2020/03/28 dated 25.03.2020 and message no, DTP/2020/04/22 dated

14.04.2020

In reference to above instructions and further health advisory issued to contain the spread of Covid-19,it has been decided to extend the currency of the instructions as under:-

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SL | Letter no, & | Current Guidelines:

No. | date of | Subject Content & existing issue validity due to lockdown upto 14" April 2020.

Revised Guidelines:

Subject Content and Revised validity due to extension of lockdown upto 3™ May 2020.

TC-II/2003/2 020/Refund

Sub:Relaxation in provisions of Refund Rule for PRS

Sub; Relaxation in provisions of Refund Rule relax for PRS

Corona counter generated _tickets_as | counter generated tickets/ E- dated a_special case for 3 months | tickets already booked, as_

21.03.2020 8 special case, for journey.

period from 21st March 2020

till resumption of Passenger services or till further orders,

journey period i.e, from 2151 March - 21st June 2020,

1) CASE 1- Train cancelled by Railways for journey period 21 March - 21st June 2020.

1) CASE 1- Train cancelled by Railways.

* Refund across counter can be taken on submission of ticket upto 3(three) months from date of joumey.

(Instead of 3 days excluding day of journey),

¢ Refund across counter can be taken on submission of Ticket upto 3(three) months from date of journey. (Instead of 3 days excluding day of journey)

E-Ticket : Auto Refund

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2020/TG-1/1 0/P/COVID 2019 dated

22.03.2020 and

25.03.2020

CASE 2: Train) NOT cancelled. Passenger does NOT want to perform journey.

* TDR (Ticket Deposit Receipt) can be filed within 3 months from date of journey at the station. (Instead of extant rule of 3 days)

* TDR can be submitted to Chief Claims Officer/ CCM Claims office for getting the refund with 60 days of filing of TDR subject to verification from Train chart. (Instead of extant rule of 10 days)

* for passengers who want cancel ticket through 139 can get refund across the counter within 3 months from date of journey. (Instead of extant rule of upto scheduled departure of the train).

Sub: Suspension _ of __all

Passenger Ticket _Bookings Ticket_Bookings

upto 14" April 2020

1. Suspension of booking of all types of tickets and closure of booking counters for both reserved/ unreserved tickets upto 24 hrs of 14 April 2020. CRIS &

cancelled. Passenger does NOT want to perform journey.

PRS Counter Ticket:

‘TDR (Ticket Deposit Receipt) can be filed within 3 months from date of journey at the — station.

(Instead of extant rule of 3 days)

* TDR can be submitted to Chief Claims Officer / CCM Claims office for getting the refund with 60 days of filing of TDR subject to verification from Train chart. (Instead of extant rule of 10 days)

* for passengers who want cancel ticket through 139 can get refund across the counter within 3 months from date of journey.

(Instead of extant rule of upto scheduled departure of the train).

E-Tickets: Online cancellation facility available

e Asa goodwill measure Full refund will be given in this case to all passengers for both PRS counter

ticket and E tickets.

Sub: Suspension of _all

Passenger Ticket Bookings till further orders.

1. Suspension of booking of all types of tickets and closure of booking counters for both reserved/ unreserved tickets till further orders.

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IRCTC to disable all ticket booking for the perio

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