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REVISED JPO ON NI/CANCELLEC/SPL CANCELLED TICKET

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Summary

REVISED JPO ON NI/CANCELLEC/SPL CANCELLED TICKET TIA should carry out 100% check of all cancelled tickets, Nonissued tickets/Special Cancelled tickets

Text of the circular

SOUTH EASTERN RAILWAY

NO.TA/NI/SPL.CANCELLATION TICKETS/JPO/12/2017/ DATED: 9G .12.2017 SUB: REVISED JPO ON NI/CANCELLEC/SPL CANCELLED TICKET

REF: EARLIER JPO NO. TA/NI/Spl.Cancellation Tickets/J.P.O. dt.24.04.08

Non-issued tickets. When a passenger before commencing his journey wishes to change his ticket for one of a higher or lower class, or for another station or to exchange a single journey ticket for a return journey ticket or vice versa, or when a wrong ticket is issued by the Booking Clerk, or when it becomes necessary to take back or cancel a card or a paper ticket of any description, the original ticket must be marked 'non-issued' giving reasons for cancellation and initialed with date by the Station Master. This should be done immediately after such a ticket is returned to the booking office or is found to have been wrongly issued.

Cancelled tickets : When a passenger before commencing his journey wishes to cancel his ticket for not performing journey a “clerkage” charge is levied by a railway administration for the clerical work rendered by it in the refund of fares;

The earlier J.P.O. bearing No. TA/NI/Spl.Cancellation Tickets/J.P.O. dt.24.04.08 has been reviewed for better audit of NI and cancelled tickets due to recent leakage of revenue on account of NI tickets.

Accordingly the present J.P.O. is issued in supersession of the earlier J.P.O. bearing No. TA/NI/Spl.Cancellation Tickets/J.P.O. dt.24.04.08.

A. ROLE OF COMMERCIAL DEPARTMENT

1. The NI report from the UTS system should be taken out daily by the BS and following action must be taken :

i) Physical NI tickets must be tallied with the NI Statement to detect any anomaly.

ii) Previous ticket just before NI ticket should also be checked to detect intentional issue of low value ticket before high value ticket.

iii) | The BS must tally the Alpha Code on the NI ticket with the Alpha Code on NI statement generated by the system. Any discrepancy found must be reported.

iv) | The reason code should be checked with the ticket made NI/ Special cancellation.

Incidence of reason code ‘1’ & ‘14’ should be done with endorsement of CBS/BS. NI with reason code 1 where the journey ticket is found blank should also be viewed seriously.

2. The sectional Cl must check and countersign the NI Register at least once in Ten (10) days.

High Percentage of NI tickets must be noted, reported and appropriate measure taken. The NI statement should be tallied with NI Register.

3. As per Railway Board's letter No.1009 /TG-I /10 / P/ UTS Fraud dt.01.08.2017 in case of 5 or more instances of NI tickets by an operator in a shift, the matter should be brought to the notice of the higher authority and reported to Sr.DCM and a certificate to this effect should be sent with the returns of the station by the CBS.

4. Booking Or Reservation Office should be instructed to totally exhaust the Roll on the Machine of each Counter before installing a new Roll. It is to be ensured that the same Roll is used on the same counter and only after that particular Roll is exhausted a new one is fitted on the machine. If under any circumstances (for example the counter is defective and not likely to be resumed very soon) a Broken Roll of one Counter is required to be used in another Counter Written Permission of ACM/DCM or Sr.DCM is required.

C.C.M.(PS & CATG) FAR CAOJT °\' A

2.

5. Systematic submission of ticket indent at TA office for vetting purpose by every station should be ensured.

6. The copy of supply advice of Ticket Roll containing such details as Roll No, Commencing No. of tickets in each Roll etc. must invariably be provided to TA office.

7. Every station should prepare a Yearly Report of Number of Rolls on Hand and submit the same to TA office.

8. Consequent up on the integration of RBS with UTS, special emphasis may be given on feeding of Distance Data with a view to minimize issue of BPTs as far as possible.

9. Tickets which are totally Blank without any impression or with m

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