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ACCOUNTAL OF RECEIPT MADE THROUGH POS

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Summary

Reiteration of instructions for proper accountal of receipt through POS and working of POS machines at locations (PRS/UTS) POS machines through regular correspondence and System Flashes ,various locations are

Text of the circular

cuter OFFICE OF THE

COMMERCIAL MANAGER

(PASSENGER RESERVATION SYSTEM) EASTERN RAILWAY/KOLKATA

No.RESV/C.CARD/POS/2019/Pt.-IV

Sr. Divl. Comml. Manager.

Eastern Railway, HWH/SDAH/ASN/MLDT.

Sub: Reiteration of instructions for proper accountal of receipt through POS and working of POS machines at locations (PRS/UTS).

Ref: This office letter of even No dated 05.11.18 & 16.01.19 (copy enclosed).

In connection with the above subject matter, this is to intimate that despite repeated instructions/guidelines given to frontline staff for proper working and accountal of POS machines through regular correspondence and System Flashes ,various locations are indulging in improper use of POS machines and also irregularity in accountal of POS receipt. Casual approach and inertia among staff are leading to numerous complaints and resentments among passengers/Railway users escalation to highest level. Moreover, it has also been noticed that locations are deliberately not maintaining records of Non-Issue, multiple swipe and failed transactions through POS leaving room for misappropriation of POS receipt.

DATE 09/09/2019

In view of the above, following instructions are reiterated to be religiously followed by locations:

1. A separate register to be maintained by locations to record amount remitted through POS in the desired format (Format attached).

2. Regular checks of the same may be undertaken by CTI & TIA.

3. Any mismatch of POS receipt between CCARD amount in DTCS and amount in POS Batch summary occurred due to multiple swipe, Non-issue, transaction failure etc,

should be highlighted to higher authority.

4. If charge slips are not generated or VOID option cannot be exercised, the same

should be resolved through vendor (i.e. worldline/Hitachi). (Escalation matrix attached).

5. Batch should invariably be closed in POS at the end of each shift.

6. Photo copy of POS Batch summary to be maintained in case of discrepancy.

It is requested to issue necessary instructions to all concerned for strict compliance of the above and any deviation and non-compliance of the above should be viewed seriously and action may be taken against the errant staff making repeated mistakes.

Dy. Chief Commercial Manager/DB for Chief Commercial Manager/PM

Enclo: As above.

Copy to: DY.CAO/TA for ‘information and further necessary action please. 2

Enclo: As above. for Chief Commercial Manager/PM

Copy to: ACM/R/NKG/FP for information and necessary action please.

Enclo: As above. for Chief Commercial Manager/PM

Cc Cc for suita flash.

Copy to: In-Charge/ pRS-Console/UTS-Console or suitable system flash 4

Enclo: As above. for Chief Commercial Manager/PM

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OFFICE OF THE CHIEF COMMERCIAL MANAGER (PASSENGER RESERVATION SYSTEM)

EASTERN EASTERN RAILWAY/KOLKATA

No.RESV/C.CARD/POS/2019/Pt.-IV

Sr. Divl. Comm. Manager.

Eastern Railway, HWH/SDAH/ASN/MLDT.

EO HODINUNILD 1

Sub: Reiteration of instructions for proper accountal of receipt through POS and working of POS machines at locations (PRS/UTS).

Ref: This office letter of even No dated 05.11.18 & 16.01.19 (copy enclosed).

In connection with the above subject matter, this is to intimate that despite repeated instructions/guidelines

given to frontline staff for proper working and accountal of POS machines through regular correspondence and System Flashes ,various locations are indulging in improper use of POS machines and also irregularity in accountal of POS receipt. Casual approach and inertia among staff are leading to numerous complaints and resentments among passengers/Railway users escalation to highest level. Moreover, it has also been noticed that locations are deliberately not maintaining records of Non-Issue,

multiple swipe and failed transactions through POS leaving room for misappropriation of POS receipt.

DATE 09/09/2019

In view of the above, following instructions are reiterated to be religiously followed by locations:

1. A separate register to be maintained by 

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