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| Circular number | No. PC-VII/2022/HRMS/3 |
|---|---|
| Date | 2022-03-17 |
| Type | NFR Policy |
| Topic | staff-establishment |
Launch of ‘Grievance’ module of HRMS in Indian Railways 15) All the Grievance Cell Members, Unit Admin , Grievance Dealing Clerks (Unit Admin and Grievance Cell
NORTHEAST FRONTIER RAILWAY
Office of the General Manager (P) Maligaon, Guwahati-11 HRMS-31 No. E/9/91/HRMS (C) Dated. 23.03.2022
To,
GM/CON/MLG,
AGMI/MLG, DGM & Secy. to GM/MLG,
All PHODs, DRMs, ADRM, CVWM/NBQ, DBWS Station Director/NJP,GHY
All Sr. DPO/DPOs, Sr.DFMs/DFMs, Sr.DSC(RPF)/DSC,
WAO/NBQs,DBWS, All Area Managers, WM(EWS)/BNGN
All Non-Divisionalised Units, Chairman/RRB/GHY&SGUJ, Chairman/RRC/Ghy.
DPO/GHY,NJP, Sr. EDPM/MLG, Sr. DSTE,
Addl. Registrar/RCT/GHY, Dy. CMM/PNO,DBRT,NJP,SPO/RE/NJP,
CPRO/MLG, S&AO/MLG, Law Officer/MLG, SPO/NBQs,DBWS,
All Sr. DME(D)s, Dy. CAO/Cash & Pay, MD/CH/MLG,DGM(G)/MLG,
Dy. CSTE(TC)MLG, Dy. CE/Br.Line/MLG, Sr. DEN/MLG,DEE(RE)/MLG,
Dy. CPO(CON)/MLG,DSTE(WS)/PNO, Principal ZRTI/APD4J Principal MDTC/RNY All Dy. CPOs, SPOs, & APOs of P.Branch/MLG
The GS/NEREU,.NFRMU/PNO,AISCTREA,NFROBCEA,NFRPFA,&NFRPOA/MLG
Sub :- Launch of ‘Grievance’ module of HRMS in Indian Railways.
A copy of Railway Board’s letter No. PC-VII/2022/HRMS/3 dated 17.03.2022 on the above subject is forwarded herewith for information and necessary action please.
DA: As mentioned above । 2 NM qe दि ogo! )
Asst. Personnel Officer/Bills For General Manager(P)/NFR/Maligaon
GOVERNMENT OF INDIA MINISTRY OF RAILWAYS (RAILWAY BOARD)
PC-VI1/2022/HRMS/3 New Delhi, Dated: 17.03.2022
Principal Chief Personnel Officers, All Indian Railways (As per standard mailing list)
Sub: Launch of ‘Grievance’ module of HRMS in Indian Railways
Human Resource Management System (HRMS) is designed to completely digitize all the HR related aspects and services in Indian Railways. Apart from the modules already launched, some other modules have completed the process of testing and development.
ya The development and testing of ‘Grievance Module’ has been completed and is in use in Railways since June 2021. Till date, a total of 6,573 grievances have been received on HRMS and 1,939 have been closed by the concerned units. Considering this, it has been decided that the Grievance Module of HRMS may be put in use across all field units w.e.f. 01.04.2022.
a In this regard, a one page step by step instructions for using the Grievance Module, as provided by CRIS, is enclosed as Annexure-A. All the modalities regarding assigning different roles as required under the specifications of Grievance Module and mapping of Welfare Inspectors etc. may also be completed urgently for effective use of the Grievance Module by all users.
१४ a
(V. G. BHOOMA)
Principal Executive Director(HR) Railway Board
e-mail: pedhr66@rb.railnet.gov.in Ph. No. 011-23047174
Copy to:
(i) Managing Director/CRIS
(ii) General Manager/HRMS/CRIS
(iii) All nodal officers of HRMS
Rail Bhawan, Raisina Road, New Delhi-110001
fy NnexUure ~- f ee
Process Flow for Grievance Module Module
PI hehe latte nitions esd
Unit Admin will create Grievance In-charge Officer (610) who will be a Personnel Branch Officer.
७10 will create Welfare Cell Members (GW™) who will be staff of Personnel Branch Dept. , will be responsible in handling the Grievance Cell of their Unit GWM will create
a) Will create Dept. Dealing Clerks (DDC) for handling of the Grievances belonging to various
departments.
b} Will assign the stations/offices/bill-units (‘beat combination’) within the unit to each Welfare Inspector of the unit.
Employee will login and register his grievance with the Register Grievance menu. Also he can see the history of all the grievances submitted by him. He can also withdraw the grievance using this menu After employee submits his grievance, based on ‘beat combination’ , it will reach the concerned Welfare inspector for processing.
Welfare Inspector will examine the grievance and will forward it to the concerned Grievance dealing clerk {GDC} for resolution. There is a provision to return the grievance at this level to the employee , also grievance can be returned to the employees by the GDCs.
Grievance Dealing Clerk (500) will process the grievance and record the details of
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