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| Circular number | No. 2024/TG-VIO/P/UTS |
|---|---|
| Date | 2024-12-12 |
| Type | Commercial Circular |
| Topic | uts |
| Currency | Currency not verified |
Unreserved Ticketing System (UTS)-Prevention of probable tused in thermal printers should be as per the approved specifications,
2024/TG-1/10/P/UTSFraud 2012/2024 GOVERNMENT OF INDIA (size 372072) MINISTRY OF RAILWAYS (स्त मंतुलयी a RAILWAY BOARD Gerd a) No. 2024/TG-VIO/P/UTS Fraud New Dethi, dated 12.12.2024 Principal Chief Commercial Managers, MD/CRIS, All Zonal Railways, Chanakyapuri, New Delhi. Sub: Unreserved Ticketing System (UTS)-Prevention of probable frauds. Instructions have been issued from time to time elaborating. steps to be taken by zonal Railways to prevent irregularities in issuing of unreserved tickets through Unreserved Ticketing System of Indian Railways. However, still an instance has been detected where unscrupulous elements were apprehended for tampering the already issued unreserved tickets of low value into high money value tickets. 2. The matter has been examined and it is desired that following guidelines should be adhered to by the zonal railways as part of their action plan to prevent misuse of UTS by unscrupulous elements: i, Instructions have already been issued vide letter no, 2016/ C&IS/ Project (Thermal prn/100 dated 27.07.2016 for proliferation of thermal printers actos all the UTS counters of Indian Railways. At present only around 3,000 UTS counters out of a total of 11,000 UTS counters have a provision of thermal printers. The thermal printers must be provided in a time bound ‘manner priority being given to those stations having a large number of long distance mail express trains. It is also necessary that stationery being tused in thermal printers should be as per the approved specifications, ii, Regular monitoring of “Detailed transaction checklist report summary” (DTC) reports of UTS needs to be done at the Zonal and divisional levels to identify repeated cases of cancellation/ Non-Issue of high value tickets at a particular location’ particular operator and such cases to be enquired in detail, iii, Suspected! regular cases of cancellations of high value tickets should also be cross-checked by the counter manning staff to establish the genuineness of reason for cancellation. iv, Misprinted tickets should not be issued by manually writing journey details and countersigning. If such tickets are detected, the same should be seized by the ticket checking staff, ¥. All money receipt/ license fee collection ATVM recharge ete. must also be monitored and tallied with DTC report and must be ensured that the same 2024/TG-1/10/P/UTSFraud 2012/2024 are being issued through UTS only. vi. It should be ensured that all the booking clerks) supervisors log into the system using their own IDs. Further, at small stations or during night shifts where single/ limited number of staff exercises the powers of the operator, supervisor or the administrator, unique IDs of the same individual need to be generated and the person exercising it should be fully responsible for such operations. vii, The network connectivity failure issues for UTS should be monitored at Zonal as well as Divisional officers’ level to ensure timely synchronization of ticketing transactions, viii, Provision of high resolution CCTVs inside and outside of the UTS booking office should be done for monitoring/ investigation of unscrupulous elements, with priority being given to NSG I to NSG 4 stations, ix, Regular passenger awareness announcements should be made at stations especially during peak rush periods to educate passengers to purchase unreserved tickets from UTSonMobile app/ ATVMs/ booking counters etc x. Deployment of ticket checking staff to check unreserved coaches and collection of tickets should be done on regular basis to monitor cases of fraudulent cts being sold to the unreserved passengers. Further, the system of ticket collection at gates should also be strengthened. The collected tickets should also be monitored/ cross checked by the TIA, CML and other officials. TTEs deployed to check unreserved coaches should verify ticket details through TTE app. 2.1 Zonal railways should ensure that the above mentioned instr
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