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| Circular number | No. 2024/TG-V/1/5 |
|---|---|
| Date | 2024-12-19 |
| Type | Commercial Circular |
| Topic | refunds |
Non-Charging of Passengers in special cases of TDR filing where the ticket was partially confirmed and the non-confirmed passengers did not travel
2024/TG-V/1/5 1/3112542/2024 GOVERNMENT OF INDIA (भारत सरकार) Fag MINISTRY OF RAILWAYS (at मंतालय) eS RAILWAY BOARD (ara बोर्ड) ieee No. 2024/TG-V/1/5 New Delhi, dated 19.12.2024 The Principal Chief Commercial Managers, All Zonal Railways Sub: Non-Charging of Passengers in special cases of TDR filing Ref: (i) Letter no. 2024/TG-V/1/1 dated 16.05.2024 (ii) Letter no. 2024/TG-V/1/5 dated02.07.2024 Instructions regarding travel after filing of Ticket Deposit Receipt were issued vide this office letter no. 2023/TG-V/1/1 dated 16.05.2024, wherein it was instructed that if a passenger is found travelling on reserved accommodation, after filing TDR and labelling in Hand Held Terminals (HHTs), he/she will be treated as travelling without ticket. 2 It is clarified that the provision of charging mentioned in instructions dated 16.05.2024 referred to above is applicable only for those cases where passenger has filed TDR for cancelling the ticket and refund is being applied according to the case where the passenger would not be boarding the train. Such cases include a passenger cancelling a ticket when the train is running more than 3 hours late or when passenger is not willing to travel due to non-attachment of coach of the class in which the ticket was booked or non- confirmed passengers being cancelled on a partially confirmed ticket etc. 2.1 However, the cases of filing TDR where passenger is allowed to travel and is only seeking refund of the difference of fare such as on account of AC failure or non-attachment of coach of the class in which the ticket was booked but is willing to travel in lower class or where the ticket was partially confirmed and the non-confirmed passengers did not travel etc. may be handled as per extant guidelines. 3. Necessary instructions may be issued to all concerned and receipt of this letter may be acknowledged. Signed by Sanjay Manocha Date: 19-12-2024 11:36:09 (Sanjay Manocha) Director Passenger Marketing-II Railway Board Ph. No.:011-23047367 Email id: manocha.421sanjay@gov.in 4th Floor, Room No: 415-A Rail Bhawan, Raisina Road, New Delhi-110001
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