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| Circular number | No. 2024/LMB-IV/1/1 |
|---|---|
| Date | 2024-06-03 |
| Type | Commercial Circular |
| Topic | ticket-checking |
| Currency | Currency not verified |
Launching of RBMS (Railways Building Maintenance System) App for lodging complaints of maintenance of residential quarters.
भारत सरकार GOVERNMENT OF INDIA रेल मंत्रालय MINISTRY OF RAILWAYS (रेलवे बोर्ड RAILWAY BOARD) No. 2024/LMB-IV/1/1 New Delhi, dated 03.06.2024 The General Managers All Zonal Railways Sub: Launching of RBMS (Railways Building Maintenance System) App At present on most of the Zonal/Production units, complaints are being lodged at SSE/JE (Works) office in-charge of the colony through railway phone or physically during the office hours only. SSE/JE (Works) accordingly distributes the artisan staff for attending the complaints either” departmental or engaged through an outsourcing agency. The complaints are allotted in daily diary with details of complaint and handed over to the worker concerned for getting the needed materials issued from the Service Centre Store and attending to the complaint. After attending the complaint, artisan staff takes signature of the resident and inform the SSE/JE (Works). There is no proper feedback system in present system. A mobile app namely “Railways Building Maintenance System” (RBMS) has been developed for lodging complaints of maintenance of residential quarters. This app will facilitate registering type of complaints, choosing preferred date of attendance, monitoring of attending complaint and finally giving feedback on attending complaints. This app is available on Google play store. All Zonal Railways are advised to use this app for management of staff quarter maintenance/complaint system. Further, all the occupant of quarters should be made aware of this app functionality and be encouraged to use this app for lodging their complaint. Going forward, manual recording of complaints of residential quarters should be avoided by Zonal Railways. From 1" July 2024, all complaints of residential quarters be attended by concerned officials through this app only and no manual complaint be allowed. The compliance of above instructions may be ertsured by zonal railways/divisions This issues with the approval of Board (MI). es Le) Y\s6\ 2} Pankaj Tyagi) Executive Director/L&A Railway Board टन re कि. 1* floor, Room No. 143 a bo — ae) uct ns * wr Rel
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