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| Circular number | No. 2020/TG-V/COVID-19 |
|---|---|
| Date | 2020-05-29 |
| Type | Commercial Circular |
| Topic | ticket-checking |
| Directorate | Traffic Commercial (Coaching) |
| Currency | Currency not verified |
Guidelines for ticket checking staff guidelines should be followed by ticket checking staff reporting on duty.
1
Government of India (Bharat Sarkar)
Ministry of Railways (Rail Mantralaya)
(Railway Board)
No. 2020/TG-V/COVID-19
New Delhi, dated 29.05.2020
The Principal Chief Commercial Managers,
All Zonal Railways.
Sub: Guidelines for ticket checking staff.
Ref: Coaching Directorate’s Message No. DTP/2020/05/025 dated
11.05.2020 and DTP/2020/05/285 dated 20.05.2020.
Special trains are currently being run as per Coaching Directorate’s messages
dated 11.05.2020 & 20.05.2020 referred above and further operations of trains
services will commence from 01.06.2020. In view of COVID-19 situation and to
ensure the well-being of ticket checking staff, it is desired that the enclosed
guidelines should be followed by ticket checking staff reporting on duty.
2.
Necessary instructions may be issued accordingly, for bringing the guidelines
in cognizance to the staff concerned.
Director Passenger Marketing
Railway Board
2
GUIDELINES FOR TICKET CHECKING STAFF
1.
All ticket checking staff when reporting for duty shall undergo thermal
screening and if they fail the screening should not be allowed to join for duty.
Further all staff should be told that if they are suffering from any respiratory
problems, fever or generally feeling unwell, they should (a) inform their
concerned incharge immediately, who will then arrange their replacement and
(b) should seek immediate medical advice and report only when declared fit
for duty.
2.
A system should be put in place whereby any passenger can board a train only
after their ticket has been verified.
3.
In view of 2 above, PCCMs may take a call on the number of TTEs to be
booked on a train. The senior most shall be the in-charge and he and the other
ticket checking staff should be preferably provided with walkie talkie
equipment so that they can communicate in case of emergency.
4.
In order to prevent/reduce chances of infection, TTE staff may be asked to
dispense with Tie and Coat. They will however put on their name and
designation badge.
5.
All the staff shall be provided with sufficient number of masks, face shield,
hand gloves, head cover, sanitiser and soap so that they can perform their duty
safely. Checks may be conducted to ensure that the TTEs are in fact using the
protective equipment.
6.
In order to prevent physical handling of tickets for verifying the details, a
magnifying glass be provided if possible, so that the TTE can scrutinize the
details from a distance without touching the ticket.
7.
All staff should record their status through the Aarogya Setu App.
8.
All staff shall follow guidelines on social distancing and undertake cleaning
and sanitization of their work area, particularly of the frequently touched
surfaces/their equipment like Hand Held Terminals/Mobile phones/Wallet
etc.
9.
Regular cleaning/sanitization of lobby/CTI Office/TTEs Rest Room and other
common areas should be ensured. Alcohol based sanitizers to be placed at
entry points or area as deemed fit for sanitization of hands.
10.
Zonal Railways may depute checking staff working in squads in Sleeper Link
program/Ground Essential duties as per requirement.
3
11.
In trains passengers should be advised to cover their face with face mask /
handkerchief or any other cloth. Announcements on this account can also be
made in trains having public announcement system.
12.
The EFT and other books should be properly sanitized before submitting.
13.
If during the journey a passenger is found with developed symptoms of
COVID like fever, he/she should be isolated with the help of RPF and
reported immediately to the concerned authority.
14.
After completion of journey due precaution to be taken regarding handling of
luggage bags etc. Signing off should be done through lobby operators as far
as possible.
15.
Charts/Captain reports should be kept in box ensuring minimum
handling/touching registers and places.
16.
Protocol at t
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