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Auto Refund for Diversion Cases

No. 2020/TC-III/20/01 · 2022-02-22
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Circular numberNo. 2020/TC-III/20/01
Date2022-02-22
TypeRates Master Circular
Topicfreight
CurrencyCurrency not verified

Summary

payment system, the system shall calculate difference between freight already paid and

Text of the circular

Vesa ==: GOVERNMENT OF INDIA (भारत सरकार)...
आज़ादी का MINISTRY OF RAILWAYS (रेल मंत्रालय) ae
aia RAILWAY BOARD (रेलवे बोर्ड) अमृत महोत्सव

Rail Bhawan, New Delhi-110 001
No. 2020/TC-III/20/01 Dated: |5 .09.2022

The General Managers (Commercial)
The General Managers (Operating)

All Indian Railways

Sub.: Master Circular on Operating Diversion of Coal & other commodities and
associated Freight Realization/Refunds.
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This Master Circular supersedes Master Circular No. 2020/TC-III/20/01 dated
22.02.2022 for handling Freight realization/refund while preparing SRR for operating

diversion.

Since the entire process of coal booking, its transportation and delivery thereof has
been computerized under RMS and TMS of FOIS, all diversions whenever made, will be

reported only through this system.

Conditions and Authority for Operational Diversion (Supersessional RR, Memo

Invoice or Short of Distance Delivery)

1. Diversion of coal rakes on operational ground should be permitted only in exceptional
cases such as line accident, breaches, civil commotion, congestion, inability of the power

house to accept the coal rake or in public interest etc.

2. Non-Power Coal rake shall not be diverted.

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3. Rake of imported coal shall not be diverted without prior approval of the Railway
Board.

4. While ordering diversion, care must be taken that coal rakes consigned to a power
house of a Corporation or Electricity Board gets diverted only to another power house of

the same Corporation or Electricity Board.

5. No diversion from one Power Corporation or Electricity Board to another Power
Corporation or Electricity Board can be permitted without the prior approval of

Traffic Transportation Directorate of Railway Board.

6. Only the office of PCOM of the Zonal Railway, where the rake is in transit at the time
of diversion, is henceforth authorised to permit operational diversion. They will invoke
the task in RMS of FOIS for diversion and this will be transmitted automatically in TMS
for completing all commercial formalities with regard to diversion. This task has to be
invoked by office of PCOM within or before 01 hour from the actual time of movement
of diverted rake from the diverting station. This is in consonance with the instruction
issued by CAO/FOIS vide letter no. CAO/FOIS/84/RMS/Vol.-VI dated-07.02.2014
regarding back reporting in FOIS.

7. Diversion orders shall be fed in the relevant module of RMS by the diversion granting
authority (Office of the PCOM) and system will generate the corresponding Diversion
Order Number.

8. Guidelines on Management of Operational Diversion in FOIS will be issued and

updated by CAO office from time to time.

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Calculation and Collection of Freight and Collection of Freight

9. FOIS generates a four-letter alpha code for each business entity transacting with
Railways through FOIS. This alpha code is known as Global Customer Code and is used
for all transactions over FOIS. Global customer code is unique over IR, non-repetitive

and only one for each customer, valid across all Zonal Railways.

10. For the purpose of identifying the Freight Customer, Global Customer Code shall be
used. Freight Payee Customers who have paid the freight (i.e., either Consignor or
Consignee) of Original RR and Supersessional RR/Memo Invoice, shall be considered as
same or different, based on their Global Customer Code being same or different, as

maintained in FOIS Application.

11. In case the Global Customer Code of the Freight Payee Customer of the Original RR
(ORR) and the Supersessional RR (SRR) are same, irrespective of the mode of payment,
the system shall calculate the difference between Freight already paid for ORR and SRR
freight due for the revised destination and additional freight, if any, shall be collected
from the Customer through any of the payment modes i.e., e-Payment System/Online
Payment System or conventional pa

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