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New ATVMs supplied by CRIS warranty period and escalation matrix to report to be followed

No. 2018/CRIS/NDLS-HQ/UTS/PROCUREMENT/253/0278 · 2022-05-16

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Circular number	No. 2018/CRIS/NDLS-HQ/UTS/PROCUREMENT/253/0278
Date	2022-05-16
Type	Commercial Circular
Topic	uts

Summary

New ATVMs supplied by CRIS warranty period and escalation matrix to report to be followed complaint, date & time of resolution of complaint, total delay in resolution of complaint, penalty

Text of the circular

दक्षिण पश्चिम रेलवे। South Western Railway SS

वरिष्ठ मंडल वाणिज्य प्रबंधक का कार्यालय, बेंगलुरु- ५६००२३ |

Office of Senior Divisional Commercial Manager, Bengaluru- 550 023 |
Ph.-55320 (Rly): 080-22875260 (BSNL), email: [email removed] |
No: B/C/518/ATVMs/Warranty2022/ Date: 16.05.2022

हि...
|| लि

CBSRs/SBC, YPR, TK, KGI, RMGM
CPT, MYA, BNC, KIM, MLO, KPN, HUP, HSRA

Sub: New ATVMs supplied by CRIS warranty period and escalation matrix to
report to be followed.

37 nos of new ATVM are supplied to station over SBC Division. In this connection following
instruction are issued

1. The ATVMs have to taken into station T & P book.

2. Machine serial number and warranty period (as detailed in annexure) are to be entered in T
& P book.

3. In case of failure, follow the escalation matrix (details enclosed) with the serial number and

location detail to respective vendor and mark a copy to [email removed] and inform
Commercial control

4. Details of failures are to be entered in ATVM failure register along with Complaint and
rectification date

Encl: Escalation Matrix and Warranty period. eV wa?
Divisional Commercial Manager
La lf
OfY ट9 £, ec. Cr J /Sr. Divisional Commercial Manager
Bengaluru

ATVM machine 51, ATVM

Terminal

ATVM OEM Vendor Warranty

रेलवे सूचना प्रणाली केन्द्र
(रैल मंत्रालय, भारत सरकार का संगठन)

CENTRE FOR RAILWAY INFORMATION SYSTEMS
(An Organization of the Ministry of Railways, Government of India)

No. 2018/CRIS/NDLS-HQ/UTS/PROCUREMENT/253/0278 Dated 06.07.2021

Chief Commercial Manager/PM
NWR, CR, WR, WCR, SR, SWR, SCR, ECR, ER

Sub:- Quarterly detail of delay in attending & resolving complaints in ATVMs supplied
through CRIS.
Ref:- CRIS letter of even no. dated 11.06.2021.

CRIS vide above cited letter requested to Zonal Railways to send detail of complaint number,
date & time of reporting of complaint, date & time of attending complaint, total delay in attending
complaint, date & time of resolution of complaint, total delay in resolution of complaint, penalty
amount separately for delay in attending complaint & resolution of complaint supply order wise
to CRIS regional office on quarterly basis so that suitable action may be taken as per tender
conditions.

It is further stated that contact details of primary person, toll free numbers and escalation matrix
of all three vendors supplying ATVMs is enclosed in Annexure.

D.A./As Above

Copy to:
1) CAO/PTS, Northern Railway for kind information.
2) Regional General Manager, CRIS for information.

चाणक्यपुरी, नई दिल्‍ली - 110021
Chanakyapuri, New Delhi — 110021
टेलीफोन / Telephone: +91-11-24104525 thee / Fax: +91-11-26877893

Contact Details of ATVM Suppliers against CRIS Rate Contract

M/s Forbes Technosys Ltd.

Email ID
Arvind Singh |National Sales Manager [email removed] 9136781166
Vishal Taneja|Business Head- North [email removed] 9214325065

M/s Lipi Data Systems Ltd.
Email ID

Karan Gupta |Busines Development Manager

9911603282

[email removed]

M/s Agmatel India Pvt. Ltd.

Contact No.

9313631203
9891179700

Agmatel India Private Limited

Regd. Office: £-386, tind Fioor
Lora h& aT EL... Nirman Vihar, Vikas Marg, Dethi410092

PARTNERING INNOVATION

information Technology | Test & Measurement

Annexure - A

Suppor | Engineer | Designatio Contact E-Mail ID oe |
t level na

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