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| Date | 2015-05-21 |
|---|---|
| Type | Commercial Circular |
| Topic | general |
Guidelines for actions by Multidisciplinary Service Improvement Groups (5165) station level as well as at Divisional officers level in each Division shall be
/
NN
Government of India
Ministry of Railways
_ (Railway Board)
No.2015/E&HM/06/02 - " New Delhi dated 21.05.2015
To
General Managers of Zonal Railways
धर
Ea
. Sub + Intensifying actions on cleanliness & upkeep of. Railway stations
through Multi Disciplinary Service Improvement Groups (SIGs)
Several circulars have been issued for monitoring the station cleaning &
upkeep of Ai, A & B category stations through Multi Disciplinary Service
Improvement Groups (SIGs) and takirig corrective actions. This was last
emphasized in CRB’s letter No. 2011/E&R/50/8 dated 28.07.2011.
It is found that inspections of SIG team and follow up actions as well as
review by officers are not effective in certain Divisions of IR. With the consistent .
emphasis:on cleanliness & upkeep of Railway stations, it is necessary that the
effectiveness in the functioning of SIG teams of station and divisional levels is
kept up by monitoring the same at the level of ADRM/DRM/AGM
In order to increase the effectiveness of actions by SIG teams, a list of
guidelines is enclosed These shall be enforced with suitable
modifications/improvements as found necessary.
Number of SIG inspections done for Ai, A & B category stations both at
station level as well as at Divisional officers level in each Division shall be
reported through your MCDOs as a separate annexure.
Encl:- As above
ं Is
(Hemant Ku |
Member Mechanica!
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Annexure to letter No. 2015/E&HM/06/02 dt.2//5/2015
Sub :- Guidelines for actions by Multidisciplinary
Service Improvement Groups (5165)
Station level SIGs, should”do inspection thrice in a week in Ay & A
category stations on the nominated days. Same shall be done once ina
» . Week in other important stations ~
' Public complaints recorded, corrective and preventive actions taken on
the same form an important part of the inspection by station level and
Divisional officer level 5165 . .
Station level SIGs should identify the deficiencies in the already provided
' passenger amenities as well as station cleanliness during their. reviews
“and record the deficiencies for follow up actions in a register
systematically. Station level SIG need not focus on changes to the |
infrastructure, thus restricting their observations to only the deficiencies .
' in the already provided in the infrastructure
Divisional Officers level SIG should review the functioning of station level -
SIG teams for A; & A’ category stations once In a month. They must do
their own inspection. and assessment of deficiencies after they go
through the review reports recorded by station level SIG teams in order |
to deal with the recurring items of deficiencies and take appropriate
corrective and preventive actions .
_ Regular Reviews & inspections being done by SIG teams should be
monitored and overseen at the level of Branch Officer concerned
“ADRM/DRM and AGM.
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