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Enhancement of Housekeeping Standards and Minor Repair Mechanisms at Goods Sheds

Freight Marketing Circular No. 11 of 2025 · 2025-05-09
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Circular numberFreight Marketing Circular No. 11 of 2025
File numberNo. 2025/TC(FM)/31/02(3485833)
Date2025-05-09
TypeFreight Marketing Circular
Topicfreight
DirectorateTraffic Commercial (Freight Marketing)
CurrencyCurrency not verified

Summary

Enhancement of Housekeeping Standards and Minor Repair Mechanisms at Goods Sheds The timeline for executing minor civil and electrical repairs at goods sheds

Text of the circular

Freight Marketing Circular No. 11 of 2025

भारत सरकार GOVERNMENT OF INDIA
रेल मंत्रालय MINISTRY OF RAILWAYS
रिलवे बोर्ड RAILWAY BOARD)

रेल भवन, नई दिल्‍ली - 110001
Rail Bhawan, New Delhi — 110001

No. 2025/TC(FM)/31/02(3485833), Dated - 09.05.2025

The General Managers,
All Zonal Railways

Sub: Enhancement of Housekeeping Standards and Minor Repair
Mechanisms at Goods Sheds.

Indian Railway goods sheds serve as vital hubs of economic activity and
form the core locations for our loading and unloading operations. Feedback from
stakeholders and field officers has underscored two pressing concerns requiring
immediate attention—substandard cleanliness and delays in addressing petty
civil and electrical repairs. Tackling these issues is essential to enhance
operational efficiency, ensure safety, and improve the overall customer
experience at goods sheds. .

To this end, two key areas have been identified for structured intervention
at good sheds: outsourced housekeeping and timely execution of repairs.

1. Housekeeping and Cleanliness

The prevailing housekeeping standards at most goods sheds are
inadequate, with dust, waste, grain residues, and other debris often
accumulating. This not only hampers operational efficiency and worker safety
but also risks contamination of sensitive commodities such as food grains. To
ensure consistent cleanliness and maintain hygiene, it is proposed that
housekeeping activities at goods sheds be outsourced through a revenue-funded
contract, applicable exclusively to all category —I (The goods shed handling 12 or
more rakes in a month) goods sheds. Other Goods Sheds to be managed
departmentally. The scope of work may include, but is not limited to:

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Freight Marketing Circular No. 11 of 2025

a. Mechanized Sweeping and cleaning of goods shed to make it dust free and
facilitate efficient loading/unloading.

b. Clearing of debris and rag picking from tracks to facilitate safe wagon
movement.

c. Regular cleaning of offices, merchant rooms, and labour rest areas.

d. Proper disposal of garbage at designated location

The above is an indicative list, and a comprehensive scope should be
finalized based on local needs with due approval from the DRM. Given the
routine nature of these tasks, establishing a formal outsourcing mechanism is
crucial. The Sr.DCMs/DCMs (In-Charge) of divisions shall act as the nodal
officers for issuing and overseeing such contracts.

2. Civil and Electrical Repairs

Frequent. civil and electrical faults at goods sheds often result in
operational bottlenecks. There repair gets delayed due to the unavailability of
immediate repair resources as there is no zonal contract (civil + electrical) for
Goods sheds. To overcome these challenges, the Engineering Department shall
include separate line items in the zonal contract for the maintenance and repair
of goods sheds. The fund assessment for this purpose may be provided by the
Sr. DCM/DCM (In-Charge). Guidelines for the contract’s scope should be
prepared based on field-level requirements and approved by the DRM.

The timeline for executing minor civil and electrical repairs at goods sheds
shall be as follows:

1. The Goods Supervisor will approach the concerned Section Engineer
(Works/Electrical) for minor repairs.

2. If the issue remains unresolved for 3 days, the matter will be escalated to
the Sectional DEN/ SrDEN, with a copy marked to the Sr. DCM.

3. If the issue is still unresolved for 7 days, the Sr. DCM will raise the matter
with the ADRM.

Implementing these two measures—outsourcing housekeeping services
and instituting a dedicated zonal contract (civil + electrical) for minor repairs—
will directly address critical operational issues at’ goods sheds. This combined
approach will lead to cleaner, safer, and more efficient operations, enhancing the
quality-of-service delivery and aligning with best trade practices.

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