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| Type | Commercial Circular |
|---|---|
| Topic | refunds |
ENHANCED COACHING REFUND MENU :- A QUICK LOOK ON FUNCTIONALITIES PROVIDED
ENHANCED CoACHiNg rEfuND SYSTEM
DISTRIBUTED SITES:
Secundrabad (Jun 2001)
Kolkata (Aug 2001)
Mumbai (Mar2003)
Chennai (Sep 2003)
Delhi (Aug 2004)
ENHANCED COACHING REFUND MENU :- A QUICK LOOK ON FUNCTIONALITIES PROVIDED
FOR EDR (TURNED UP/NOT
TURNED UP PASSENGERS)
FOR REGISTRATION OF TDR
FILED CASES
REPORTS PROVIDED TO RAILWAYS
Project Name
Current Status
Expected Date of completion
Web-Enabled Enhanced Coaching
Refund system
Development Phase
Coaching Refund System making Indian Railways IT enabled in Passenger Claims
handling
Benefits
46000+ EDR fed per
Day
6500+ Automatic
Registrations per
Day
Response Times: <1sec(local) ;
<3sec(network)
3000+ Trains
System Availability : 23 hours per
day
System Uptime > 99.5%
8000+ Passengers
getting Automatic
Refund
6000+ Cases are
Processed in Refund
Offices
Reduction
in
Disposal of TDR
filed cases
Fixed Asset Value:
Same as that of PRS (
The expenditure and
other assets of PRS
and refund are
common)
Expenditure on Staff per Year:
Same as that of PRS
Asset value:
Same as that of PRS
2001-2004
2005
2009
2011
2012
Implementation of
Coaching Refund
System
Integration
with PRS
TDR filing/Auto
Refund (EDR fed)
E-tickets.
Enhanced
Coaching
Refund.
Auto
Registration
E-Tickets
Zone-wise
Implement
ation
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