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HOME PROJECTS TICKETING AND PASSENGER NTES

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TypeCommercial Circular
Topicreservation
CurrencyCurrency not verified

Summary

Along with train running position, arrival/departure of trains at station and train schedule, it also provides crucial information on

Text of the circular

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Projects
HOME  PROJECTS  TICKETING AND PASSENGER  NTES
National Train Enquiry System
Challenges
To keep the travellers informed about updated train schedules.
Dissemination of information to public about trains cancelled / diverted.
To facilitate passengers by providing expected Trains Arrival / Departure timings at Stations.
To track Live Current Running status of any train on Indian Railways Network.
At times, for reasons beyond the control of Indian Railways, the trains get delayed, rescheduled, cancelled or diverted. It has
been a challenging task and need of the hour to communicate the same to commuters systematically.
NTES
7/22/24, 12:23 PM
CRIS Projects/NTES
https://cris.org.in/loadpage?page=proNTES
1/12

Goals
To provide passengers complete schedule of single/all trains with all stoppages enroute.
To provide commuters the expected train arrival / departure in next 2,4,6 or 8 hours at a station.
Facilitate information dissemination through multiple channels viz. Display Boards, Mobile Apps, Enquiry Counter, etc.
To keep travellers informed about live Train running status & partial / fully cancelled, route diverted trains along with end to
end train availability.
The objective of NTES system is to empower passengers and citizens by consistently disseminating near real time passenger
train running information on IR in an effective, reliable and user friendly manner keeping in view the changing user needs and
technology advancements.
7/22/24, 12:23 PM
CRIS Projects/NTES
https://cris.org.in/loadpage?page=proNTES
2/12

Our Solution
This option provides information about a running train.
Current 
running 
status 
and 
expected 
time 
of
arrival/expected time of departure (ETA/ETD) at the
queried station can be easily known through this query.
Google Map feature has also been made available to track
the running of trains on run. Partially Cancelled routes and
Diverted routes are also shown in case of such exception.
Spot Your Train
7/22/24, 12:23 PM
CRIS Projects/NTES
https://cris.org.in/loadpage?page=proNTES
3/12

This provides complete schedule of a given train with all its
public stoppages en-route and scheduled arrival/departure
at the stations, distance and day count.
Train Schedule
This option replicates the display boards at station . One
can see the trains expected to arrive/depart at any station
in next 2,4,6 or 8 hours.
Live Station
This option covers all trains defined on IR. Using this
option one can find out the list of all types of trains
available between any two stations.
Trains between Stations
7/22/24, 12:23 PM
CRIS Projects/NTES
https://cris.org.in/loadpage?page=proNTES
4/12

This option provides information about all the
exceptions in the day to day running of trains
including cancelled trains (both completely or
partially cancelled), rescheduled trains and their
modified timings and diverted trains modified routes
Exceptional Trains
The new light weight mobile compatible web interface
(enquiry.indianrail.gov.in), which offers quick and easy
access to essential information for passengers, has been
largely appreciated for its speed, simplicity and richness of
information and enhanced user experience.
Website
7/22/24, 12:23 PM
CRIS Projects/NTES
https://cris.org.in/loadpage?page=proNTES
5/12

First official Mobile App of Indian Railways for train enquiry
was indigenously developed by CRIS for the most
commonly used mobile platforms viz. Android, Windows
and iOS.
>Mobile Apps
Train Arrival/Departure timings, delay and platform number
information is disseminated to passengers through display
boards installed on platforms and station premises through
NTES services.
Display Boards at
Station
Public can do face to face enquiry at enquiry counter at
stations facilitating train related information through NTES
terminals or IVRS based 139 call centres.
Enquiry
7/22/24, 12:23 PM
CRIS Projects/NTES
https://cris.org.in/loadpage?page=proNTES
6/12

Benefits
Wide Reach
23 million passengers travelling on Indian Railwa

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