Open the official PDF on indianrailways.gov.in
| Circular number | Commercial Circular No. 89 of 2002 |
|---|---|
| File number | No. 2002/TG-V/22/6 |
| Type | Commercial Circular |
| Topic | general |
| Official PDF | indianrailways.gov.in |
Monitoring the quality of ono: quality of onboard services. , monitoring the entire maintenance and the quality of onboard services of these trains.
GOVERNMENT OF INDIA MINISTRY OF RAILWAYS (RAILWAY BOARD) DO No. 2002/TG-V/22/6 ं New Delhi 4" October 2002 To The General Managers All Zonal Railways. (Commercial Circular No.89/2002) Sub: Monitoring the quality of ono: quality of onboard services. , At present each of the station is owned by a particular division and the DRM of that Division is responsible for all station services. ः ः of A similar concept is being introduced for trains. To start with, 162 most trains have been identified for this purpose, Entire onboard services which include catering services, bedroll services, cleaning of the coaches, electrical fittings and other fittings in the coach, ticket checking staff, 610 should be monitored from end to end in entirety by” the DRMs of the divisions where the primary maintenance of the train lies i.e. the total maintenance of the train including electrical and mechanical components as, well as onboard services and the complaints will be imonitored completely by the DRMs. List of - - the trains and the owning division is enclosed herewith, a The Sr.DCM of the concerned division should make a proper proforma -for monitoring the entire maintenance and the quality of onboard services of these trains. The other Zonal Railways should direct their complaints in this respect to the owning division for rectification. Customer Relationship Management package www, crm ntes.2ov.in has been: - developed and email/internet facility for complaint/deficiencies on these trains can be used by various divisions and zonal railway headquarters for forwarding their complaints and deficiencies to the owning division, ve Goel) Gxeoutive Director Passenger Marketing finch As above . Copy to: DRMs. Fn gies Fe : 4 2 E 5 2 SEES | pues derail enone a DELUXE EXPRESS |PUSHPAK EXP | 1017/1018 MUMBAI VT-BANGALORE 1093/1094 MUMBAI VT-VARANAS MAMANAGRIEXP . P18. Ma 01/2102 KURLA HOWRAH SUPER .. 1339/2134 MUMBAI VT-LUCKNOW $1 Norra hG aise 4138/2138 MUMBAI VT-FIROZPUR PUNJAB ICSTM MAIL. 4141/2142 KURLA-PATNA SUPERFAST "| LTT XPRESS PRESS fp Reset inn sa tad RHA i ae SSL Lee nih UE RT RA —-— i 4 . दर दि [|| 6: 1019/1020 MUMBAI-VT BHUBANESHWAR een ONARK EXP ie प्रभार A ARR EM Pie 4: RS SENN ON 8 a Reel A eG Cr ee AM SLSACR AY WEAN WAM AB हे PLS RBS SE SRG MSPS WM MS LS RT TA अत पक 1027/1028 DABAR-GORAKHPUR KASH ELE Ube LLe non nub onsn tri 0 पापा ont en aes Jel ia 1074/72 KURLA-VARANASI KAMAYANEEXP aeRO Pg WSOP MLA 91 ५ ५०५४7) aL gre RR AT PU AANA UGG 1a Pg NA TEST lS 7:/ (ORT) पिया) me 2S — it SIAL AgER KH WSCHIE 2५6 St Ai UR — 5 FRNA MAM AGT RS] Ld GTQ पीता MPS dg ges I HAF] SAHARA DIN AML NIT [राधा LT MUMBAI ICR MUMBAI th gai eH DEM PAS FRACS CR "_|SARAIGHAT EXP _ या 1040/3060 HOWRAH-AMRITSAR EXP नाल & (3973/3074 HOWRAH-JAMMU TAWI HIMGIRE EXP ‘ i 00100 suf MMS AT UA A PT eel रा अत A : 6 2301-2302 NEW DELHI-HOWR (RAJDHANI EXP अनन्त: us SR RA BAS ना: Na MAC aS और! a 12305-2306 NEW DELH P 1-1 1. (0: विनय विज TAW! i feotersoze NOWRALKATHGODAM BAGH ' NH दाता फेर ARLE AA AL ate psd GHG A ees SA पज्रम' 557 3158Td HOWRANJODHPUR BIKANER i EXP LA-PATNA EXP 42, 2309/3310 NEW DELHI-PATNA RAJDHANS EXP मद 9043/3414 BIWANI-MALDA FARAKKA हि पथ न — LAL — hae EPL SRE FAST RES ical } sya ids RIT He EGA बम UU NII | ies iat meen Ta ies |, laced) aks ASML URNS BT कं अ Wey ee ARRON yr ee: GSW ND AL RR ४:2४: 21 9421/2422 LTR ei कक । BHUBANESHWAR:RAJDHAN! 2431/2432 MIZAMUDDIN RAJDHANL EXP 4 RAJDHANL EX Ea = जल Fa = 3 पन्ना 2437/2438 NIZAMUD | BAD RAW ESR idee Hl (9403/2404 DELHI-JAMMU TAI EXPRESS ~ 81: 7 yes ed te NM MPV BRR SO RSS HWA Ge eH 9 4241172412 NIZAMUDDIN-JABALPUR EXPP 1] i Malki Crs eas PGE ET ot itt दा फ्रशक SISGHRTiSNA P10 4007/4008 DELHI-MUZAFEARPUR | _JSADBHAVANA EXP CoN A 0 e DNAS DMT IR NCSL IH ae 21 asl RASCAL “TT” 4085/4056 DELHI-DIBRUGARH Us (2a71/2472 JAMMU TAWPMUMBAL | CENTRAL SWARAJ (4673/4674 DELHI-DHARBHANGA pA i , (SHAHEED EXP 1 § वतवठवतिव 6 NEW DELHI-JAMMU
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