Open the official PDF on indianrailways.gov.in
| Circular number | Commercial Circular No. 85 of 2002 |
|---|---|
| Type | Commercial Circular |
| Topic | reservation |
| Currency | Historical — likely superseded |
| Official PDF | indianrailways.gov.in |
Computerisation of complaints ~ maintenance of PCs the station deficiencies and train deficiencies.
gj Mee ‘$e दे a ee है GOVERNMENT OF INDIA * MINISTRY OF RAILWAYS (RAILWAY BOARD) No. 98/TGU/1002/M. Cell/P . New Delhi. a 27" September 2002 । ह To The Chief Commercial Managers/PS _ All Zonal Railways. . (Commercial Circular No.85/2002) Sub: Computerisation of complaints ~ maintenance of PCs. As per MR’s orders when the complaint handling system was started in all Zonal Railways and all the divisions and at 150 A class stations. It is reported that at most of the places either PCs are not working or Annual Maintenance Contract has not been entered because this they have stopped working. There was a problem of software which was developed by NIC was not found to be user friendly. Now the new software has been developed by CRIS and a server has been enabled in CRIS premises. The name of the site is www.crm.railnet.gov.in or 10.17.2.75 You are requested to take following action:- . \ \ 1. Get all the PCs rectified. दे 2. immediately Annual Maintenance Contracts for PCs should be entered into. ... 3. On above address, the complaints should be fed into the system along with the station deficiencies and train deficiencies. wr 4 Sr.DCMs should personally monitor the pending complaints as well as ra station and train deficiencies and interact with their counter parts for rectifying the deficiencies on urgent basis. we : gn’ A compliance report in respect of each of the stations and each division of Zonal Railway is required to be sent so that the same could be put up to Board. Please’send acknowledgement of this letter. (Dr.P. क्र 7 Executive Director Passenger Marketing 1 | —216—-
Open this circular in the search app · Search all 4,233 documents