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| Circular number | Commercial Circular No. 84 of 2007 |
|---|---|
| File number | No.2007/TG-I/10/P/Ticket |
| Type | Commercial Circular |
| Topic | reservation |
| Official PDF | indianrailways.gov.in |
E-ticketing Scheme i) All concerned staff particularly Ticket Checking Staff should be suitably
Government of India (Bharat Sarkar)
Ministry of Railways (Rail Mantralya)
Rail Bhawan
*****
No.2007/TG-I/10/P/Ticket Format
New Delhi, Dated: 18 /09/2007
The Chief Commercial Managers,
All Indian Railways.
(Commercial Circular No. 84 of 2007)
Sub: E-ticketing Scheme.
E-ticketing scheme was initially introduced on Indian Railways
w.e.f.12/08/2005 and was extended to all Mail/Express trains w.e.f.24/02/2006.
It has been reiterated in various instructions issued on e-ticket that the staff
concerned may be educated about the e-ticket so as to ensure that no complaint
on account of ignorance of the scheme particularly by Ticket Checking Staff is
received. However, the complaints have been received where TTEs have not
accepted the e-tickets as a valid authority of travel and imposed the penalty on
the passengers. Board has taken a serious view of this It is, therefore, desired
that the following action may be taken to educate all concerned specifically on
board Ticket Checking Staff about the e-ticketing scheme: -
i) All concerned staff particularly Ticket Checking Staff should be suitably
educated about the important features of the e-ticketing scheme and they
should be shown the proforma of the e-ticketing sent along with the original
scheme. Their signatures should be obtained to the fact that they have
understood the features of the scheme.
ii) IRCTC has been authorised to go ahead with the e-ticket formats that contain
all relevant details as mentioned in the original e-ticket format prescribed at
the time of introduction of the scheme (copy enclosed). As a result it is
possible that onboard staff may find different type of e-ticket depending upon
the source from which it is being issued viz. ATMs, Petrol Pumps, own
computer or any other agencies/sources authorised by IRCTC. The
concerned staff should be advised that if the e-ticket being presented by the
passengers contains all the relevant details mentioned in the proforma sent to
zonal railways along with the original e-ticketing scheme, they should accept
it as an authority to travel subject to production of proof of identity as
mentioned in the scheme.
Any complaint (s) on this account should be viewed very seriously.
DA: As above
(U. Hazarika)
Director Passenger Marketing
Railway Board.
INDIAN RAILWAY CATERING AND
TOURISM CORPORATION LTD.
[ A Govt. of India Enterprise ]
e-Ticketing
Electronic Reservation Slip
PNR No.:
Train No. & Name:
Date:
Class:
Date & Time of Booking:
From:
To:
Coach No.:
Distance:
Berth/Seat No.:
No. of Passengers:
Reservation status:
Adult __ Child __
Fare:
Scheduled Departure:
Details of Passenger/s
Sl.No.
Name
Age
Gender
1.
*
2.
3.
4.
5.
6.
* - Passenger who has to carry the following identification.
Identification to be carried:-
Important:
•
This slip is valid only with the above mentioned photo identity card.
•
This slip is to be carried by the passenger during the journey along with the
prescribed photo identity card.
•
If the name of a passenger does not appear on the chart, the passenger
should not board the train as he/she will be treated as a passenger without
ticket and dealt accordingly.
•
At the exit gate of destination station, the slip will be collected by the gate
Ticket Collector before permitting exit.
Refund Process: Passenger should access the website www.irctc.co.in only for
cancellation as no cancellation is permitted at railway counters for electronic tickets.
Type
No.
Issuing Authority
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