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Issue of photo ID card to persons with disabilities (Divyangjan)

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Issue of photo ID card to persons with disabilities (Divyangjan) The new card shall, however, be issued by the concerned

Text of the circular

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i.

il.

GOVERNMENT OF INDIA (BHARAT SARKAR) MINISTRY OF RAILWAYS (RAIL MANTRALAYA) (RAILWAY BOARD)

के पके पं की ¢

No, 2011/TG-I/10/e-ticketing for disabled. Pt I New Delhi, dated 29.09.2017

Chief Commercial Managers, All Zonal Railways.

MD/CRIS, Chanakyapuri, New Delhi.

Chairman & Managing Director/IRCTC 11" Floor, Statesman House, Barakhambha Road.

New Delhi.

(COMMERCIAL CIRCULAR NO.64 OF 2017)

Sub: Issue of photo ID card to persons with disabilities (Divyangjan).

Ref: (i) Commercial Circular No. 18 of 2015 dated 19.03.2015.

(ii) Commercial Circular No. 28 of 2016 dated 29.06.2016.

In partial modification of the instructions issued vide Board’s letter dated 19.03.2015 and

29.06.2016 referred to above, the detailed procedure may be amended as under:-

Following is added as Para 4(a) in Commercial Circular No. 18 of 2015:-

ARM offices wherever present may also be authorized to receive the application for issue of photo ID to persons with disabilities and they will forward it to the concerned DRM office for verification. After verification, the card issued under the signature of Sr. DCM may be sent back to ARM office in such cases and the applicants.can obtain their card from the concerned ARM office. The applicant will be informed telephonically to collect the card (contact number may be mentioned on the form by the applicant). ‘The PwD or his/her representative (with proper authority letter) on his/her behalf can collect the card showing the original certificates,

Para 10 of Commercial Circular No.18 of 2015 is substituted. by the following:-—

a) Loss of ID card: In case of loss of ID card, the applicant needs to submit an application for re-issue of card along with copy of FIR, authorized proof of identity and two passport size photographs to the office from which the card has been issued either in person, through his/her representative (with proper authority letter) or through post. The new card shall, however, be issued by the concerned authority on verification from their records

2/-

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b) Damaged/Mutilated/Torn ID card: The person with disability or his/her . representative (with proper authority letter) on his/her behalf can approach the DRM or ARM office or send through post the application for re-issue of card indicating the reason for reissue and details of physically damaged/torn card like ID card no., Name, Card valid up to, Date of issue etc., if available, along with the authorized proof of identity and two passport size photographs. Since the original card is issued after due verification, there is no need of fresh verification of the disability from the hospital. The new card shall, however, be issued by the concerned authority on verification from their records and on surrendering of the damaged/torn ID card at the time of issue of new card.

-The concerned authority must disable the surrendered card before issuing a new .

one. After disabling of a card, no fresh bookings would be possible but cancellation of reservations done prior to disabling of the card would be permitted by the system. A penalty of €150/- may be charged for re-issue of card. The new card will have the same validity as that of surrendered card.

In case of shifting of residence of the individual beneficiary, the application for re-issue of the fresh ID card in the instances mentioned above can be submitted to the Divisional office of the current place of residence which will obtain records from the Divisional office which had issued the lost/physically damaged/torn/expired ID card earlier.

The applicant will be informed telephonically to collect the new card (contact no.

may be mentioned on the application by the applicant). The person with disability or his/her representative (with proper authority letter) on his/her behalf can collect the card showing the authorized proof of identity.

iii, Para 8 of Commercial Circular No. 18 of 2015 and para (ii) of Commercial Circular No. 28 of 2016 is substituted by the follo

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