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| Circular number | Commercial Circular No. 58 of 2000 |
|---|---|
| Type | Commercial Circular |
| Topic | catering |
| Currency | Historical — likely superseded |
| Official PDF | indianrailways.gov.in |
« Catering Policy - 2000, It has been decided that catering licences of major catering units will be
GOVERNMENT OF INDIA
MINISTRY OF RAILWAYS
-RATLWAY BOARD
No.97/TG.1H/600/12 New Delhi, .
. . Dated. Ogtober 20, 2000
The General Managers
All Indian Railways.
COMMERCIAL CIRCULAR NO. 58 OF 2000
Sub: « Catering Policy - 2000,
Minister for Railways, during the budget speech 1999-2000 had announced that with
a view to bring transparency and competitiveness in catering contracts for major units, a two
packet tender system would be introduced. Ministry of Railways has therefore reviewed the
existing Catering Policy - 1992 and new policy guidelines have been framed. The new policy
also contains general guidelines regarding improvement in the standards of catering/vending
services, decongestion of platforms and scale of services both at stations and in trains, .
The policy guidelines containing 17 (seventeen) pages to be followed by the Zonal
Railways in this regard are enclosed. The policy guidelines will be implemented with
immediate effect. Ministry of Railways desire that necessary action may be taken to
implement the revised policy.
__ The Catering Policy - 2000 supercedes the existing policy guidelines issued from time
to time on the subject covered in the policy document except those specifically referred. The
policy should be widely circulated to all concerned.
This issues with the concurrence of Finance and Legal Directorates of Railway Board.
Kindly acknowledge receipt of this letter.
Railway Board
No.97/TG.T/600/12 4 | New Delhi, |
. Dated, October 20, 2000
Copy to: «
1, FA & CAO, All Indian Railways, (with five spare copies) for information.
2. ADAI/Railways (with 36 spare copies).
(Hindi version will foliow)
— 10 B—
fer GE 1 Commissioner/Railways
j———.—
_ CATERING POLICY-2000
PART A
GENERAL
ti)
iif)
iv)
v)
vi)
NEED FOR A NEW POLICY
‘The policy on catering matters was last enunciated in 1992 vide
Railway Board’s letter No. 91/TG.11I/600/15 dated 6:1.1992. With the
accent on augmenting earnings for Indian Railway, it has become
imperative that catering should generate adequate resources to make
this: sector self-reliant. Expectations of the rail passenger are also
increasing, and today the customer wants higher standards of catering
services including quality, variety in products, hygiene, better
presentation of services, etc. There is also an urgent need to
dacongest the platforms at railway stations in the larger interest of the
travelling public in order to provide free movement of passengers.
Railways will have to continually address the customer needs and
provide better facilities to satisfy their demand. ं ः
With a view to bring about tangible improvement in catering services,
which constitute a major segment of our customer interface, a new
Policy on catering has thus been framed, which along with other
circulars/guidelines mentioned in this document supersedes: all the
existing policy guidelines issued from time to time. कि
In future as and when there is any change, modification. or alteration
in this policy, Ministry of Railways will be free to undertake those
changes in case of the existing licence holders without any further
notice. ' -
CATERING / VENDING SERVICES
Railways provide the following catering/vending services: -
Refreshment rooms, restaurants, fast food centres/snack. bars, tea
Stalls, fruit/fruit juice stalls, cold and hot beverage dispensers,
miscellaneous curio goods stails, chemist Stalls, ice-cream parlours
etc. at railway stations, .
Tea stalls at roadside stations.
Integrated on-board catering services on Rajdhani and Shatabdi -
Express trains. .
Services through pantry car on selected long and medium distance
‘superfast/maill and express trains.
Base kitchens to Provide ready made meals for on-board catering.
On board catering/vending services through static units {train side
vending) in trains having no pantry cars.
1 New Catering Policy न 2000
~ 109.
3.1
iti)
iv)
SCALE OF CATERING FACILITIES ON INDIAN RAILWAYS
Zonal Railways should undertake a revie
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