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Refund procedure against booking of Retiring Room

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Summary

Refund procedure against booking of Retiring Room 2.1 Upgradation of Retiring Rooms shall be undertaken by IRCTC or through a service

Text of the circular

Government of India Ministry of Railways Railway Board

No. 2009/TGIV/15/RR/1 New Delhi, Dt:2,7 11.2014

MD/IRCTC,

Bank of Baroda Building, Sansad Marg,

New Delhi.

(Commercial Circular no.50/2014) Sub: Refund procedure against booking of Retiring Room.

Ref: IRCTC’s letter no. 2013/IRCTC/ERTD/Retiring Room (412) dated

18.09.2014.

Instructions already exist in Commercial Circular no. 42/2013 for cancellation

of booking of retiring room and procedure of refund. Further, in partial modification to the existing guidelines issued through above said circular, Ministry of Railways (Railway Board) have now decided the following:

1.

Zonal Railways may refund the difference of charges, if a passenger is provided lower category of accommodation (like Non-AC retiring room, dormitory etc.)

against booking of higher category accommodation and if he/she does not want to avail the offered facility, the passenger can be refunded the full tariff.

In case of Upgradation of accommodation such as Non-AC retiring room to AC retiring room, in situation(s) where lower category accommodation at the time of check-in is dysfunctional or deficient of some essential facility (to be certified by the Station Manager) the passenger(s) shall not be charged the difference of

- tariff.

If a value added facility like Air Conditioning in Retiring Rooms is not functional which will be certified by Station Manager and the passenger avails the accommodation without such value added facility, he/she may be refunded the difference amount between tariff of AC and Non-AC Retiring Room.

Zonal Railways are advised to provide all the essential facilities in the Retiring Room in good functional state and indicate on the web-site the actual facilities which are available in Retiring Rooms at specific locations. It may also be indicated on the website that facility available in Retiring Rooms may vary from station to station.

5. Zonal Railways may put in place a system to monitor and take appropriate action for situations enumerated at items no. 2 and 3 of this letter.

6. Female passenger may be provided accommodation in dormitory only if she declares that she is ready to share common dormitory. Refund rules/procedure as laid down in para 2.7 of the policy circular may be followed if she refuses to avail of the accommodation.

(S.K. Ahirwar) Director Traffic Commercial (G) Railway Board

No. 2009/TGIV/15/RR/1 New Delhi, Dt2-7 11.2014

Copy to:

1. Chief Commercial Managers, All Zonal Railways.

2. The FA&CAOs, All Zonal Railways.

3. Principal Directors of Audit, All Zonal Railways.

4

GM/PRS/CRIS, Chanakyapuri, New Delhi. r a फ्ल- For Financial Commissioner/Railways

Railway Board

Government of India(Bharat Sarkar) |

of ft Mantralays) , मै _ No. राज 35श्णा दा हर : New Delhi, dt, 5.4.06

All Zonal Railways

LET |

instructions were issued vide this office letter of even no. dated

14.1.05 regarding charging of additional passengers booked in: a double bedded retiring room, children below 12 years of age etc. Southern Railway has made ‘Certain Suggestions and sought clarifications in this regard. .

The matter has been examined and following instructions are issued in supersession of the instructions issued vide Board's letter of even number dated 14,1.05:-

i} if additional passengers are eccommodated in single/doubietripie bed or AC room, the rent to be charged for the additional passenger should be half the charge payable o.g. if the

rate of a double bed room is Rs. 400/-, the rate to be charged from

a passenger has to pay i.e. half of Ra, 200/- 1.6. Ra. 100/-. Similarly ifthe charge for tiple bed room is Rs.600/-, Rs.100/- will be cherged for the additional passenger

ii) Children above 12 years should also be charged in a similar

ili) Additional peasengers may be accommodated within the facilities provided in the room as it may not be possible to provide additional bed However, the additional passengers accommodated may be provided pillows, bed sheets

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