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Booking of Retiring Rooms through IRCTC Website

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Summary

Booking of Retiring Rooms through IRCTC Website - The computer system to be procured by IRCTC for internet booking shall -be

Text of the circular

= of India

Ministry of Railways (Railway Board) No. 2009/TGIV/15/RR/1 New Delhi, dt: 06.06.2013 MD/IRCTC, Bank of Baroda Building, Sansad Marg, New Debhi.

(Commercial Circular No. 42 of 2013) Sub: Booking of Retiring Rooms through IRCTC Website.

Ref: IRCTC’s letter no. 2012/IRCTC/ERTD/RB/MCDO Report dated

11.10.2012.

. Zonal Railways have been advised to take necessary steps for proliferation of booking of Retiring Rooms module through Commercial Portal of Indian Railways at

all stations where the retiring rooms exist. Railway Board desires that booking of

retiring rooms through internet may also be permitted through IRCTC’s website.

The IRCTC will maintain all books and returns as prescribed by Traffic Accounts Office

At the end of each day complete statement of transactions of total booking through IRCTC will be generated which will give total charges excluding service ' charges levied by IRCTC

Separate roll number for the tickets be allotted for ticket rolls issued to IRCTC.

A rolling settlement scheme i.e. lump sum amount deposited by IRCTC in the account of Railways and its progressive reduction as per individual transaction may be put in place through the software which should also be checked manually.

The topping up as well as reduction of the IRCTC account should also be checked by the software

Ten days statement of actual money deposited by IRCTC viz-a-viz the debit raised due to transactions may be sent to Traffic Accounts Office on regular basis for cross check.

= software developed by CRIS should be thoroughly checked by Manager, Data Base/PRS and Dy. CAO/TA before making the system on line.

The procedure for reservation, modification, cancellation is described below which should be scrupulously followed:-.

2.1. Advance booking of retiring room can be done through internet on a ticket purchased through PRS during the reservation period prescribed for purchase of tickets through PRS. The system shall validate authentication of the ticket.

2.2 Advance booking of Retiring rooms will be permitted only against confirmed/RAC tickets and will not be permitted against wait-listed tickets, card tickets or platform tickets. The customer will have to register on the website for booking of the retiring rooms also. He should give his PNR number and this transaction will be linked to PRS booking.

2.3. Onone PRS ticket, not more than three Retiring rooms can be booked.

24. The booking of Retiring room will continue to be available on arrival at the Railway Station on PRS/UTS/card ticket.

2.5. In order to overcome fictitious booking of retiring room, these cannot be booked on UTS/card ticket in advance. However, a genuine passenger holding such ‘general ticket for more than 500 kms. will be allowed to avail this facility at the Railway Station. Chief Commercial Managers have been authorized to relax the _ condition of 500 kms for specific locations based on local conditions.

2.6. In case all the retiring rooms are booked, the passengers having confirmed ' tickets desiring to avail retiring room facility will be provided a waitlist number which will automatically be updated by the system in case of any cancellation.

2.7. On cancellation of ticket, the booking of Retiring room shall automatically get cancelled. The cancellation of booking of retiring room will attract cancellation charges as under:

a. Cancellation in advance of 48 hours of the day of occupation, - Deduction of 10%

b. Cancellation within a period of less oe than 48 hours of the day. of occupation- Deduction of 50%

c. Cancellation on the day of occupation - No refund

2.8. If the retiring room is not provided by railway against the advanced due to some fault etc. on the part of the Railway Administration, special provision may be made for giving full refund to the passenger. However, if the fault is on the part of the passenger, refund rules/procedure as laid down in para 2.7(c) and para

2.10 of the policy circular may be followed.

2.9. Ifa 

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