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| Circular number | Commercial Circular No. 15 of 2001 |
|---|---|
| Date | 2001-02-05 |
| Type | Commercial Circular |
| Topic | refunds |
| Official PDF | indianrailways.gov.in |
Frauds in case of refund printed stock ticket number with system: printed ticket number printed
Government of India (Bharat Sarkar)
Ministry of Railways (Rail Mantralaya)
- _ (Railway Board)
वि कि
No.99/TG.1/42/P/Refund, New Dethi, Dated: 27. 2.2001.
: ae ne Lb!
The Chief Commercial Managers, . +g ee (S{ oo
All Zonal Railways. ः . ae
( Commercial Circular No. 15 Of 2001 ) .
Sub: Frauds in case of refund.
Ref:(i) This Office letter No.99/TG.1/42 /P/Refund dt,23.7.99.
ti) This Office letter No.99/'TG.1/20/P dt.3.5.2000 7
Kindly refer to this’ Office letters referred to: above wherein Zonal.
Railways were requested to. conduct vigorous checks of the manual refund
granted to the Passengers to avoid frauds. However, still one similar case of
frauds in case of reserved tickets has been brought .to the notice of Western
Ministry of Railways, therefore, desire that the following steps should be.
taken by Zonal to avoid frauds in case of refund of the tickets:-
(i) Vigorous checks should be conducted of the manual refund granted to
the passengers. For this, a voucher should be prepared at the end of
each day on the details of manual refund granted after charting which
should then be cross-checked on the PRS on the following day...
_ (ii) Pre-bought tickets presented for refund should be verified very carefully
before providing reservation /refund. 5
(iti} ECRCs should be asked to invariably check the genujyneness of the
tickets by-verification of status by PNR number and by tallying the pre-
printed stock ticket number with system: printed ticket number printed
on the ticket and in case of any doubt, efforts should be made to catch’
hold of the passengers presenting the ticket, i
Necessary instructions may be issued to all concerned under intimation
to this Office. :
(This disposes of CCM(PM) / Western. Railway’s letter No.C157 /7/PRS/ Misc, /
dated 2/5.2.2001.)
. {Mani Anand )
Director, Passenger Marketing,
row नए _-Railway Board. -
(contd..2/-)
as
“2:
Copy to:-
1. CCM(PS}s & CCM(PM)s of all Zonal Railways. हि , .
2. OSDs/East Coast Railway, Bhubaneswar, East Central Railway, Hajipur,
North Central Railway, Allahabad, North Western Railway, Jaipur, South
. Western Railway, Bangalore, West Central Railway, Jabalpur.
3, ED(C&Is), EDV(T), EDTC(R), EDPR, EDFC, EDE,OSD/TC, 58, C&IS,.
TG.V, TC-II & E(W) Railway Board. er !
Director/PRS, CRIS, Chanakayapuri, New Delhi, ही ः ः
Director General, Professor / Training & Professor / CommlL, Railway Staff
College, Vadodara.
The Managing Director, Mumbai Railway Vikas Corporation, 2nd Floor,
Churchgate Station Building; Mumbai-400 020. mo
7. General Secretary, National Federation of Indian Railwaymen
(NFIR), 3 Chelmsford Road, new Delhi, .
8. General Secretary; All India Railwaymen Federation(AIRF) .4, _
State Entry Road, New Delhi.
9. Secretary General, Federation of Railway Officers Association{FROA),
Room No. 265-A, Rail Bhavan, New Delhi.
10,
Secretary General, Indian Railway Promotee Officer Federation (IRPOF), |
Room No. 268, Rail Bhavan, New Delhi. ae
. ... ,। भारत सरकार
रेल मंत्रालय
रेलवे बोर्ड | की
सं 99/टीजी1/42/पी/रिफंड rR Reh, दिनांक: 19/2 / 200)
मुख्य वाणिज्य प्रबंधक,
सभी क्षेत्रीय रेलें
(2001 का बाणिज्य परिपत्र सं. 15)
विषय: धन की वापसी wae में धोखाधड़ी ... .. 7 ..
संदर्भ : () इस कार्यालय का दिनांक 23.7.1999 का पत्र सं ' ' '
99/टीजी1/42/पी/रिफंड
(ii) ea कार्यालय का दिनांक 3.5.2000 का पत्र सं. 99/टी जी 1/20/पी
:. कृपया इस कार्यालय के Seder पत्रों का अवलोकन करें जिसमें. क्षेत्रीय tet से
अनुरोध किया गया था कि यात्रियों को की गई मैनुअल धन वापसी की ज़ोरदार जांच की जाए.
ताकि धोखाधड़ी को रोका जा सके. लेकिन, आरक्षित टिकटों के मामले में धोखाधड़ी का एक
War ही मामला अभी पश्चिम रेलवे के ध्यान में आया है.
अतः रेल मंत्रालय चाहता है कि feet की धन वापसी के मामले में धोखाधड़ी को.
रोकने के लिए क्षेत्रीय tel द्वारा निम्नलिखित उपाय किए जाएं
_ (0. यात्रियों को प्रदान की गई मैनुअल धन वापसी की ज़ोरदार जांच की जाए. इसके लिए
'... प्रत्येक दिन की समाप्ति पर चार्ट बनने के बाद की गई मैनुअल धन वापसी के ब्योरों.
पर एक वाउचर तैयार किया जाए जिसकी अगलें दिन यात्री आरक्षण प्रण
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